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Healthcare Program Coordinator

2 months ago

Jeffersonville, Indiana, United States PharmaCord Full time

As a Program Supervisor, you will play a vital role in enhancing the lives of our patients daily. Your leadership will guide a dedicated team that supports patients in navigating the complexities of accessing their necessary medications. You will ensure that each interaction is characterized by compassion and efficiency, recognizing that every prescription represents a real individual in need of thorough management of their healthcare records.

Key Responsibilities:

  • Oversee daily operational management of the program
  • Ensure compliance with established Service Level Agreements
  • Implement and manage client-specific operational guidelines
  • Communicate proactively with the team to foster engagement and alignment with operational goals
  • Lead the hiring, training, and development of team members
  • Maintain appropriate staffing levels to meet program demands
  • Provide necessary training for team members to excel in their roles
  • Collaborate with Human Resources to build a pipeline of potential candidates for future needs
  • Deliver consistent coaching and development for team members
  • Report adverse events and product complaints in accordance with standard operating procedures

Ideal Candidate Attributes:

  • Strong leadership capabilities with a focus on team motivation and performance
  • Service-oriented mindset, prioritizing the needs of patients and their caregivers
  • Accountability for team outcomes and performance metrics
  • Excellent planning and prioritization skills with keen attention to detail
  • Ability to manage stress and maintain composure in challenging situations
  • High emotional intelligence, recognizing and responding to emotional cues
  • Commitment to confidentiality in handling personal health information
  • Integrity and professionalism in all interactions
  • Effective verbal and written communication skills
  • Proficient in computer applications
  • Adaptability to changing circumstances
  • Self-motivated with a commitment to team and organizational objectives
  • Positive and collaborative attitude

Qualifications:

  • Minimum of 2 years of experience in the healthcare sector
  • Bachelor's degree or higher is strongly preferred
  • Experience in personnel management is essential
  • Familiarity with specialty pharmaceuticals, health insurance claims, and product commercialization is advantageous
  • Experience leading customer service teams is a plus

Physical Requirements:

  • Regular communication is required; the ability to sit for extended periods is necessary
  • Proficiency in typing with accuracy is required
  • Some light to moderate lifting may be necessary
  • Attendance is essential, including adherence to business hours
  • Flexibility to travel may be preferred

Benefits and Perks:

  • Company-sponsored Short-term Disability
  • Competitive 401(k) matching program
  • Comprehensive Medical, Dental, and Vision coverage
  • Access to a Concierge Medical Clinic for enrolled employees
  • Wellness program participation incentives
  • Annual contributions to Health Savings Accounts
  • Life Insurance options provided
  • Paid Parental Leave
  • Employee Assistance Programs
  • Paid Time Off and holidays
  • Tuition reimbursement opportunities

At PharmaCord, we value diversity and strive to create an inclusive workplace. We are committed to maintaining a safe environment for our employees and recommend COVID-19 vaccinations for all team members.