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Patient Services Supervisor
2 months ago
About PharmaCord: PharmaCord stands as a premier provider of pharmaceutical patient support services. Our offerings are backed by our pharmaceutical partners, and we are dedicated to providing compassionate assistance to patients throughout their therapy journey.
Our services are delivered by a skilled team of benefit specialists, nurses, pharmacists, case managers, pharmacy technicians, program managers, and other exceptional professionals, all supported by cutting-edge proprietary technology developed by our talented engineers, system architects, coding experts, and data scientists.
Our Vision: At PharmaCord, we are a purpose-driven organization experiencing rapid growth.
Our Team Culture: Our workforce is driven and passionate about delivering top-notch customer support to our patients. We seek individuals eager to grow with our organization and thrive in a dynamic, collaborative work environment. We value problem solvers who are empathetic, possess high integrity, and demonstrate resilience. Our colleagues are enthusiastic team players who take pride in their work and are committed to making a meaningful impact.
Role Overview: As a Supervisor, you will have the chance to positively influence the lives of our patients daily, serving as a vital part of their dedicated support team as they navigate the complexities of accessing their medications. You will lead a team that delivers exceptional service to numerous patients each day, always mindful that each prescription or document pertains to a real individual seeking thorough and efficient management of their records. Your approach will be tailored to their needs, emphasizing clear communication, meticulous attention to detail regarding their medical records, and a comprehensive understanding of program requirements to ensure timely handling of prescriptions and cases.
Key Responsibilities:
- Oversee daily program operations management.
- Ensure adherence to contracted Service Level Agreements.
- Implement and manage ongoing client-specific business rules.
- Engage in proactive daily communication with your team to ensure alignment with operational goals.
- Facilitate team hiring, development, and training.
- Maintain consistent staffing levels in accordance with program needs.
- Ensure direct reports receive necessary training for proficiency in their roles.
- Collaborate with Human Resources to maintain a pipeline of potential candidates to meet current and future needs.
- Provide timely coaching and development for direct reports in their functional areas.
- Report Adverse Events and/or Product Complaint inquiries in compliance with SOP and good manufacturing practices.
This Position May Be Ideal For You If You Are:
- An outstanding leader capable of engaging and motivating your team for sustained program success.
- Service-oriented, focused on recognizing and fulfilling the needs of others, particularly patients and their caregivers.
- Accountable for achieving results and enhancing team performance.
- Adept at planning and prioritizing tasks with strong attention to detail.
- Skilled in managing disruptive impulses and navigating potentially stressful situations.
- Proficient in emotional intelligence, recognizing emotions and their impacts.
- Capable of handling personal health information with confidentiality.
- Committed to honesty and integrity in all interactions.
- Professional with a strong sense of business and customer service etiquette.
- A clear communicator, both verbally and in writing.
- Proficient in computer usage.
- Adaptable to change and capable of taking initiative to meet team and organizational goals.
- A positive individual with a proactive attitude.
Qualifications:
- Minimum of 2 years of experience in the healthcare sector.
- Bachelor's degree or higher.
- Previous experience in personnel or team management.
- Familiarity with the specialty drug product marketplace, health insurance claims processing, and product commercialization is advantageous.
- Experience leading customer service teams is a plus.
Work Environment:
- This role requires regular communication and interaction with others. The employee may need to sit for extended periods, use hands for typing, and reach with hands and arms. Typing proficiency of 35 WPM with 97% accuracy is required.
- Minimal travel flexibility may be preferred.
- This position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, and photocopiers.
Benefits and Perks:
- Affordable Medical, Dental, and Vision benefits with no premium increases in four years.
- Complimentary access to a Concierge Medical Clinic for those enrolled in a PharmaCord medical plan (including dependents).
- 401(k) company match.
- Paid time off, paid flex days, and paid holidays.
- Wellness discounts on health premiums.
- Employer contributions to Health Savings Accounts.
- Company-paid Short-term Disability (STD).
- Company-paid and voluntary Life Insurance options.
- Voluntary Life, AD&D, and Long-Term Disability Insurances.
- Paid Parental Leave of Absence.
- Wellness and Employee Assistance Programs.
- Employee Referral Program.
- Ambassador Program.
- Tuition reimbursement program.
- And more.
A Rewarding Career Awaits:
- Work for PharmaCord, recognized as one of the Best Places to Work in Kentucky.
- Awarded for Employee Happiness, Best Companies for Women, and Culture by Comparably.
- Join a company that values diversity and actively fosters an inclusive workplace.
- Opportunities for advancement within a company that supports personal and professional growth.
- Play a crucial role in enhancing the patient services experience for our patients, physicians, and pharmacies.
Employment offers are contingent upon successful completion of a background check and drug screening. This job description is not intended to cover all activities, duties, or responsibilities required of the employee. Responsibilities may change at any time with or without notice.
At PharmaCord, we celebrate and support diversity, thriving on it for the benefit of our employees, products, and community. PharmaCord is proud to be an equal opportunity employer.
To maintain a safe workplace, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.
