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Patient Services Supervisor
2 months ago
About PharmaCord: PharmaCord stands as a premier provider of pharmaceutical patient support services, dedicated to enhancing the patient experience. Our services are backed by our pharmaceutical partners, reflecting our commitment to compassionately assist patients throughout their therapy journey.
Our exceptional services are delivered by a skilled team of benefit specialists, nurses, pharmacists, case managers, pharmacy technicians, program managers, and other talented professionals, all supported by cutting-edge proprietary technology systems developed by our in-house engineers, system architects, coding experts, and data scientists.
Our Vision: At PharmaCord, we are a purpose-driven organization experiencing rapid growth. We are passionate about delivering the highest quality of customer support to our patients and seek individuals who are eager to grow with us in a dynamic, collaborative work environment. We value problem solvers who demonstrate compassion, integrity, and resilience. Our team members are enthusiastic and dedicated, taking pride in their work and collaborating to share ideas and resources.
Role Overview: As a Supervisor, you will play a crucial role in improving the lives of our patients daily. You will lead a team that provides compassionate support, helping patients navigate the complexities of accessing their medications. Your leadership will ensure that every patient receives an exceptional experience, recognizing that each prescription or document pertains to a real individual in need of thorough and efficient management of their records.
Key Responsibilities:
- Oversee daily program operations and management.
- Ensure adherence to contracted Service Level Agreements.
- Implement and manage ongoing client-specific business protocols.
- Engage in proactive communication with your team to align daily operations with program goals.
- Facilitate team hiring, development, and training.
- Maintain consistent staffing levels to meet program demands.
- Ensure direct reports receive necessary training for proficiency in their roles.
- Collaborate with Human Resources to build a pipeline of potential candidates for current and future needs.
- Provide timely coaching and development for direct reports within your functional area.
- Report any adverse events or product complaints in accordance with standard operating procedures and best practices.
Ideal Candidate Profile:
- Adept leader capable of engaging and motivating teams for sustained program success.
- Service-oriented, with a focus on recognizing and meeting the needs of patients and care partners.
- Accountable for team performance and results.
- Strong planning and prioritization skills with keen attention to detail.
- Ability to manage stress and navigate challenging situations effectively.
- Proficient in emotional intelligence, recognizing emotions and their impacts.
- Capable of handling personal health information with confidentiality.
- Committed to honesty and integrity in all interactions.
- Professional demeanor with a strong sense of business and customer service etiquette.
- Excellent verbal and written communication skills.
- Proficient in computer usage and adaptable to change.
- Self-motivated and dedicated to team and organizational goals.
- A positive attitude with a can-do mindset.
Qualifications:
- Minimum of 2 years of experience in the healthcare sector.
- Bachelor's degree or higher.
- Previous experience in personnel or team management.
- Familiarity with the specialty drug marketplace, health insurance claims processing, and product commercialization is advantageous.
- Experience leading customer service teams is a plus.
Work Environment:
- This position requires regular communication and collaboration with team members.
- Flexibility to travel may be preferred, though minimal.
- The role operates within a professional office setting, utilizing standard office equipment.
Benefits:
- Comprehensive Medical, Dental, and Vision benefits with stable premiums.
- Access to a Concierge Medical Clinic at no cost for enrolled employees and dependents.
- 401(k) plan with company matching.
- Generous paid time off, including holidays and flex days.
- Wellness discounts on health premiums.
- Employer contributions to Health Savings Accounts.
- Company-paid Short-term Disability and Life Insurance options.
- Voluntary Long-Term Disability Insurance available.
- Paid Parental Leave.
- Employee Assistance Programs and Wellness initiatives.
- Tuition reimbursement and opportunities for professional development.
Join PharmaCord: At PharmaCord, we celebrate diversity and strive to create an inclusive workplace. We are proud to be an equal opportunity employer, and we encourage individuals from all backgrounds to apply.
Employment offers are contingent upon successful completion of background checks and drug screenings. This job description is not exhaustive and may be subject to change at any time.
