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Clinical Program Manager

2 months ago

Jeffersonville, Indiana, United States PharmaCord Full time
Position Overview:
The Clinical Program Manager is essential in enhancing the operational efficiency of the Nurse Advocate Team.

In this role, you will have the chance to positively impact our patients' lives daily, serving as a vital part of their support system as they navigate the complexities of accessing their specialized medications.

You will lead a compassionate team dedicated to providing an outstanding experience to numerous patients each day.

Additionally, you will act as a consultant to our clients, leveraging your expertise to continually improve the program's effectiveness in supporting patients.

Key Responsibilities:
  • Operational Management: Understand client goals and integrate them into program service objectives.
  • Ensure compliance with contracted service levels in program execution.
  • Oversee the management of client service requests, ensuring timely completion.
  • Implement and manage client-specific operational guidelines.
  • Identify opportunities for service enhancement and operational efficiency.
  • Analyze data to provide actionable insights aligned with client objectives.
  • Collaborate with internal and external partners to eliminate non-clinical barriers for patients.
Financial Oversight:
  • Monitor and report on factors affecting the program's financial outlook.
  • Prepare summaries for client monthly invoices based on activities.
Team Development:
  • Identify and nurture talent for open positions, focusing on internal candidate development.
  • Work with HR to maintain optimal staffing levels.
  • Drive training and retention initiatives for team members.
  • Provide targeted coaching to enhance performance and efficiency.
Client Engagement:
  • Prepare and analyze operational results specific to clients.
  • Lead the preparation of client business review meetings, presenting operational metrics and insights.
  • Serve as the primary contact for program-related inquiries and issue resolution.
  • Ensure proper reporting of adverse events and product complaints per client instructions.
Qualifications:
The ideal candidate will possess the following attributes:
  • Critical thinking and problem-solving skills to navigate operational challenges.
  • Ability to engage and motivate a team effectively.
  • Technologically adept with a strong understanding of complex platforms and data.
  • Analytical mindset with a passion for deriving insights from data.
  • Proactive and committed to achieving team and organizational goals.
  • High emotional intelligence, capable of managing stress and maintaining composure.
  • Experience managing large teams, including multiple supervisors.
  • Strong multitasking abilities to handle competing priorities.
  • Accountability for personal and team performance, demonstrating integrity.
  • Adaptability to change and openness to innovative ideas.
  • Achievement-driven with a focus on excellence.
  • Clear and articulate communication skills.
  • Positive attitude and approach.
Education & Experience:
  • Licensed Registered Nurse.
  • 2-3 years of nursing experience in rare diseases, neurology, or oncology preferred.
  • 5+ years in the healthcare sector required.
  • Bachelor's degree required; Master's degree preferred.
  • Experience in nurse line triage, call center utilization management, or case management is a plus.
  • Previous management experience is essential; experience managing managers is advantageous.
  • Experience with pharmaceutical manufacturers or biotech companies is required.
  • Knowledge of specialty drug products and health insurance claims processing is beneficial.
  • Bilingual in English and Spanish is a plus.
Work Environment:
This role is office-based, requiring the ability to sit for extended periods and utilize standard office equipment.

PharmaCord is committed to fostering a diverse and inclusive workplace, and we celebrate differences among our employees.