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Healthcare Program Manager

2 months ago

Jeffersonville, Indiana, United States PharmaCord Full time

As a Program Supervisor, you will play a pivotal role in enhancing the lives of our patients daily. Your leadership will guide a dedicated team that assists patients in navigating the complexities of accessing their medications. You will ensure that each patient receives a compassionate and exceptional experience, understanding that every prescription represents a real individual in need of meticulous management of their health records.

Key Responsibilities:

  • Oversee daily operational management of the program
  • Ensure compliance with established Service Level Agreements
  • Implement and manage client-specific business protocols
  • Engage with the team daily to foster alignment with operational goals
  • Facilitate hiring, training, and development of team members
  • Maintain adequate staffing levels to meet program demands
  • Provide necessary training for team members to excel in their roles
  • Collaborate with Human Resources to build a talent pipeline for current and future needs
  • Deliver timely coaching and development for team members
  • Report on adverse events and product complaints as per standard operating procedures

Ideal Candidate Attributes:

  • Strong leadership abilities to inspire and motivate the team
  • Service-oriented mindset with a focus on patient and caregiver needs
  • Accountability for team performance and outcomes
  • Exceptional planning and prioritization skills with attention to detail
  • Capability to manage stress and navigate challenging situations
  • High emotional intelligence to understand and respond to team dynamics
  • Commitment to confidentiality regarding personal health information
  • Integrity and professionalism in all interactions
  • Excellent verbal and written communication skills
  • Proficient in computer applications
  • Adaptability to evolving circumstances
  • Self-motivated with a commitment to team and organizational objectives
  • Ability to collaborate effectively within a team
  • Positive and proactive attitude

Qualifications:

  • Minimum of 2 years of experience in the healthcare sector
  • Bachelor's degree or higher is strongly preferred
  • Prior experience in personnel or team management
  • Familiarity with specialty drug products, health insurance claims, and product commercialization is advantageous
  • Experience leading customer service teams is a plus

Physical Requirements:

  • Regular communication and auditory skills are essential
  • Frequent sitting and typing, with the ability to type at least 35 WPM with high accuracy
  • Close vision for computer work is necessary
  • Attendance is critical, including flexibility for quarter-driven hours
  • This role is primarily office-based, requiring prolonged periods of sitting
  • Minimal travel may be required
  • Standard office equipment will be utilized regularly

Benefits and Perks:

  • Company-paid Short-term Disability
  • Competitive 401(k) match
  • Comprehensive Medical, Dental, and Vision coverage
  • Access to a free Concierge Medical Clinic for enrolled employees
  • Wellness program participation incentives
  • Annual contributions to Health Savings Accounts
  • Life Insurance options provided
  • Paid Parental Leave
  • Employee Assistance Programs
  • Generous PTO and holiday benefits
  • Tuition reimbursement opportunities

Work Environment:

  • Recognized as a top workplace for diversity and inclusion
  • Opportunities for professional growth and advancement
  • Engaging work atmosphere that values innovative ideas
  • Contribute significantly to patient and healthcare provider experiences

PharmaCord is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer.