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Clinical Program Supervisor
2 months ago
The Nursing Program Coordinator is essential in enhancing the operational effectiveness of the Nurse Advocate Team. In this role, you will have the chance to positively impact the lives of patients daily, as they rely on your expertise as part of their dedicated support network to navigate the complexities of accessing their specialized medications. You will lead a compassionate team that delivers outstanding experiences to numerous patients each day. Additionally, you will serve as a consultation resource for clients, leveraging your program knowledge to continuously improve patient support.
Key Responsibilities:
Operational Management:
- Comprehend client goals and integrate them into program service objectives.
- Ensure compliance with contracted service levels in program execution.
- Oversee the management of client service requests, ensuring timely completion.
- Implement and maintain client-specific operational guidelines.
- Identify opportunities for service enhancement and operational efficiency.
- Analyze data to provide actionable insights that align with client objectives.
- Collaborate effectively with internal and external stakeholders to eliminate non-clinical barriers for patients.
Financial Oversight:
- Monitor and report weekly on factors affecting the program's financial outlook.
- Prepare summaries for the development and review of client invoices.
Team Development:
- Identify and nurture talent for open positions, including internal promotions.
- Collaborate with HR to maintain optimal staffing levels.
- Work proactively with HR to establish a robust candidate pipeline.
- Drive training and retention initiatives for team members.
- Provide targeted coaching to enhance performance and efficiency.
- Act as a subject matter expert for patient navigators, aiding in their training and addressing operational process inquiries.
Client Engagement:
- Prepare and analyze operational results specific to clients.
- Lead the preparation of client business review meetings, presenting operational metrics and insights.
- Serve as the primary contact for program-related inquiries and issue resolution.
- Ensure compliance in reporting Adverse Events/Product Complaints as per client instructions.
- Perform additional duties as assigned.
Ideal Candidate Attributes:
- Exhibit critical thinking and problem-solving abilities in operational contexts.
- Engage and inspire a team through direct interaction or via Program Supervisors.
- Possess strong technical skills to navigate complex platforms and data.
- Demonstrate analytical skills with a passion for deriving insights from program data.
- Show initiative and commitment to organizational goals.
- Display emotional intelligence and manage stress effectively.
- Oversee a large team, potentially including multiple supervisors.
- Manage multiple priorities effectively.
- Take accountability for team performance and act with integrity.
- Adapt to change with flexibility and innovation.
- Communicate clearly and maintain a positive demeanor.
Qualifications:
- Licensed Registered Nurse.
- 2-3 years of nursing experience in rare diseases, neurology, or oncology preferred.
- 5+ years of experience in the healthcare sector is required.
- Bachelor's degree required; Master's degree preferred.
- Experience in nurse line triage, call center utilization management, or case management is advantageous.
- Prior experience in personnel management is essential; experience managing managers is a plus.
- Experience with pharmaceutical manufacturers, biotech companies, or hub service providers is necessary.
- Knowledge of specialty drug markets and health insurance claims processing is beneficial.
- Previous experience leading customer service teams is a plus.
- Bilingual in English and Spanish is advantageous.
Physical Demands & Work Environment:
- Regularly required to communicate verbally and audibly.
- Frequent sitting for extended periods and using hands for typing and handling tasks.
- Minimal travel flexibility may be required.
- This position operates in a professional office environment utilizing standard office equipment.
Benefits:
- Comprehensive medical, dental, and vision benefits.
- 401(k) company match and wellness discounts.
- Paid parental leave and employee assistance programs.
- Paid time off, flex days, and holidays.
- Tuition reimbursement and additional perks.
Join a Rewarding Career:
- Be part of a company recognized for its workplace culture and employee satisfaction.
- Engage in a challenging environment that fosters personal and professional growth.
- Contribute to enhancing patient services and experiences.
PharmaCord is committed to diversity and inclusion, and we are proud to be an equal opportunity employer.