Patient Services Supervisor

1 week ago

Jeffersonville, Indiana, United States PharmaCord Full time

About PharmaCord: PharmaCord stands as a premier provider of pharmaceutical patient support services, dedicated to offering compassionate assistance to patients throughout their therapy journey. Our services are backed by our pharmaceutical partners, ensuring a collaborative approach to patient care.

Our operations are powered by a skilled workforce comprising benefit specialists, nurses, pharmacists, case managers, pharmacy technicians, program managers, and other exceptional professionals. These team members are supported by cutting-edge proprietary technology systems, meticulously developed by our in-house engineers, system architects, coding experts, and data scientists.

Our Mission: At PharmaCord, we are driven by a purpose to grow rapidly while making a significant impact in the lives of patients.

Team Dynamics: Our workforce is characterized by motivation and a shared passion for delivering top-notch customer support. We seek individuals eager to evolve with our organization and thrive in a dynamic, collaborative work environment. We value problem solvers who demonstrate compassion, integrity, and resilience. Our team members are enthusiastic, take pride in their achievements, and are trusted to work autonomously while fostering collaboration to share insights, support, and resources.

Role Overview: As a Supervisor, you will play a pivotal role in enhancing the patient experience daily. Patients will rely on your leadership as part of their dedicated support team, guiding them through the complexities of accessing their medications. You will lead a team committed to delivering exceptional service, always mindful that each prescription or document pertains to an individual seeking thorough and efficient management of their healthcare records. Your approach will be tailored to meet their needs through clear communication, meticulous attention to detail, and mastery of program requirements, ensuring timely handling of prescriptions and cases.

Key Responsibilities:

  • Oversee daily program operations and management.
  • Ensure compliance with Service Level Agreements.
  • Implement and manage client-specific business protocols.
  • Engage with your team daily to align on operational goals.
  • Facilitate team hiring, development, and training.
  • Maintain appropriate staffing levels to meet program demands.
  • Ensure direct reports receive necessary training for proficiency.
  • Collaborate with Human Resources to build a pipeline of potential candidates.
  • Provide consistent coaching and development for team members.
  • Report adverse events and product complaints in accordance with established procedures.

This position may be a fit for you if you possess:

  • Exceptional leadership skills to engage and motivate your team.
  • A service-oriented mindset focused on meeting the needs of patients and caregivers.
  • A strong sense of accountability for team performance and results.
  • Excellent planning and prioritization abilities with keen attention to detail.
  • The capacity to manage stress and handle challenging situations effectively.
  • Proficiency in emotional intelligence to recognize and respond to emotions.
  • Commitment to confidentiality regarding personal health information.
  • Integrity and professionalism in business and customer service interactions.
  • Strong verbal and written communication skills.
  • Competence in computer usage.
  • Adaptability to change and the ability to take initiative.
  • A collaborative spirit and a positive attitude.

Qualifications:

  • Minimum of 2 years of experience in the healthcare sector.
  • Bachelor's degree or higher.
  • Experience in personnel or team management.
  • Familiarity with specialty drug products, health insurance claims, and product commercialization is advantageous.
  • Prior experience leading customer service teams is beneficial.

Work Environment:

  • Regular communication and interaction with team members.
  • Prolonged periods of sitting and typing are required.
  • Standard office equipment usage, including computers and phones.

Benefits:

  • Comprehensive Medical, Dental, and Vision benefits.
  • Access to a Concierge Medical Clinic for enrolled employees.
  • 401(k) with company matching.
  • Generous paid time off and holidays.
  • Wellness discounts and employer contributions to HSA.
  • Company-paid Short-term Disability and Life Insurance options.
  • Tuition reimbursement and various employee assistance programs.

Join PharmaCord: Work with a company recognized as one of the Best Places to Work, committed to diversity and inclusion, and dedicated to supporting the personal and professional growth of its employees.

PharmaCord is an equal opportunity employer, celebrating diversity and striving for an inclusive workplace.

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