Operations Branch Leader
1 week ago
This role offers a comprehensive benefits package including paid time off, holidays, medical, dental, vision, employee assistance programs, life insurance, 401K matching, a company vehicle, a gas card, and a variable commission structure.
Position Summary
The Branch Operations Director is responsible for guiding and managing a team of Project Managers and Supervisors, with the aim of optimizing revenue and profitability within a designated area. This role involves providing leadership, development, coaching, and support to all direct reports while overseeing multiple projects simultaneously. Branch Operations Directors are expected to be available for on-call duties alongside other management personnel.
Key Responsibilities
The essential duties for this position include:
- Acting as the primary contact for urgent matters.
- Ensuring that all aspects of branch operations facilitate timely billing and reduce Days Sales Outstanding (DSO).
- Encouraging effective communication within the office through regular staff meetings to guide the branch's overall success.
- Building and maintaining strong relationships with adjusters, clients, colleagues, and contractors.
- Providing direction and mentorship to branch staff regarding current projects and priorities.
- Continuously advocating for the company's services to adjusters and potential clients.
- Collaborating with sales teams to achieve corporate revenue targets.
- Driving financial success at the branch level in areas such as revenue, profit, billing, and DSO.
- Conducting regular staff meetings or one-on-ones to ensure effective communication.
- Ensuring timely processing of performance evaluations for branch staff.
- Making strategic decisions to enhance branch performance and meet deadlines.
- Recruiting, managing, and maintaining a diverse workforce.
- Encouraging employee development through training initiatives.
- Supporting the company's commitment to a safe workplace and promoting adherence to safety policies.
Qualifications and Requirements
Restoration Management expects all employees to embody and implement the following core values in their daily work: Team Spirit, Integrity, Quality, and Humility. These values, along with the qualifications listed below, are vital for success in the role of Branch Operations Director.
The ideal candidate will possess:
- Demonstrated experience in branch management within the commercial and residential sectors, particularly related to water, fire, and mold remediation.
- A solid understanding of contemporary management techniques and best practices.
- Familiarity with industry regulations and standards.
- The ability to achieve targets and production goals.
- A results-oriented mindset with a focus on customer relations.
- Strong leadership capabilities, with the ability to inspire and uplift team morale.
- Basic knowledge of human resource management principles.
Working Environment
Conditions for this position may include, but are not limited to:
- Occasional physical activities such as climbing, reaching, and bending during site visits.
- Travel to various job sites and occasional management meetings.
- Ability to lift up to 15 pounds.
We are an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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