Branch Operations Supervisor

2 weeks ago


Phoenix, Arizona, United States Alert 360 Full time
Job Overview Location Phoenix, AZ Employment Type Full Time Compensation $60,000 - $70,000 Annually Work Schedule Day Shift Position Summary

As a Branch Operations Supervisor, you will play a crucial role in supporting the Branch Manager and ensuring seamless operations within the team. This position is responsible for overseeing the training and performance of local Installers and Technicians, ensuring compliance with industry standards and regulations.

Key Responsibilities

  • Consistent and dependable attendance is essential.
  • Lead and mentor Installers and Service Technicians.
  • Facilitate the onboarding process for new hires, including paperwork and verification procedures.
  • Conduct quality assurance through periodic field inspections.
  • Provide assistance with troubleshooting and various field assignments as needed.
  • Manage inventory for warehouse and vehicle parts, including first aid supplies and incident documentation.
  • Process equipment invoices for Accounts Payable.
  • Make informed managerial decisions in service and installation scenarios.
  • Address and resolve customer inquiries and complaints related to service and installation.
  • Assume the responsibilities of the Branch Manager in their absence.
Qualifications

Skills and Knowledge

  • Stay informed about industry licensing and testing requirements.
  • Ability to interpret basic blueprints.
  • Evaluate installation sites and review work orders, building plans, and manuals to determine necessary materials and procedures.
  • Proficient in installing, maintaining, or repairing security systems and related equipment according to electrical layouts and building specifications.
  • General understanding of building and home construction.
  • Familiarity with a variety of alarm panels.
  • Analytical skills to diagnose basic issues and work independently.
  • Track VRT effectively.
  • Maintain a professional attitude with colleagues.
  • Ability to work autonomously while being part of a team.
  • Embrace the concept of teamwork.

Working Conditions and Physical Demands

  • Ability to operate computer equipment for up to 8 hours daily.
  • Work may occur at client sites, often in extreme temperatures.
  • Must be capable of lifting, securing, and storing necessary materials, tools, and ladders.
  • Physical capabilities include standing, squatting, kneeling, bending, crawling, climbing, and sitting.
  • Ability to use hand and power tools.
  • Must be able to lift up to 40 lbs.
  • Comfortable climbing ladders and working overhead.
  • Good vision and color perception for handling intricate electronic components.
  • Moderate stress levels related to security and safety responsibilities.
  • Work shifts as required based on operational needs.

Supervisory Responsibilities

Must be able to accept guidance and direction from the Branch Manager. Direct reports include Installers and Technicians.



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