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Operations Director

2 months ago

Phoenix, Arizona, United States Williams Scotsman Full time
About the Role

The Operations Manager is a key position at Williams Scotsman, responsible for driving operational excellence and ensuring the success of our business. This role requires a strong leader who can develop and implement strategies to improve safety, quality, delivery, costs, and inventory management.

Key Responsibilities
  • Operational Leadership: Provide guidance and support to Branch Operations Leaders/Branch Managers, Regional Managers, and corporate departments to deliver key strategic initiatives.
  • Safety and Compliance: Ensure compliance with all Williams Scotsman/Mobile Mini Safety, Transportation, and Environmental Policies, and support employee health and safety results through creating a safer workplace.
  • Standard Work and KPIs: Implement and assess Operational Key Performance Indicators and Standard Work, and ensure standard work instructions are implemented and supported by robust training and communication actions.
  • Fleet and Labor Management: Drive branch leadership to promote optimal fleet utilization and labor utilization to meet customer demand, and align with Operations Directors on all critical operating priorities and messaging.
  • Capacity Planning and Inventory Management: Ensure branches are ready to support Unit on Rent (UOR) growth, and track and evaluate branch Value Added Products and Services (VAPS) inventory management.
  • Training and Development: Rollout, train, and monitor all service employees on current Standard Work Instructions, and ensure the Branch Operating Platform is staffed properly and new process implementation.
  • System and Technical Support: Ensure the appropriate systems and technical support are in place to provide safe, timely, cost-effective, high-quality, and efficient delivery of revenue activities.
  • Performance Assessment and Improvement: Conduct periodic assessments of operations at branches, evaluate performance, and lead training and development initiatives utilizing the Branch Operations Assessment.
  • Customer Satisfaction: Use the Net Promoter Score (NPS) system to provide timely correspondence and address internal issues, and ensure On Time Deliveries and Returns.
  • Quality and Productivity: Drive high levels of product quality (75%).
Requirements
  • Education and Qualifications: Technical Bachelors Degree preferred, with a minimum of 5 years experience in the mobile, modular, or construction industry in general building, remodeling, and supervision.
  • Leadership Experience: 5+ years of experience leading operations teams in manufacturing environments, including developing and managing budgets, creating and executing short- and long-term business strategies and tactics.
  • Communication and Interpersonal Skills: Strong customer presentation and communications skills, with experience working in a high-profile role that has frequent contact between various departments, executive leaders, and field management.
  • Continuous Improvement: Proven experience in leading continuous improvement initiatives, with the ability to manage multiple projects and assignments.
  • Customer Focus: Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, and actively solicits feedback to improve performance.
  • Technical Skills: Proficient with MS Office/Excel/Word/Outlook, as well as other CRM systems, and experience with MS Project, SAP is a plus.
  • Travel Requirements: Ability to travel up to 75% of your time.

Williams Scotsman is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.