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Court Operations Supervisor

2 months ago

Phoenix, Arizona, United States The Judicial Branch of Arizona in Maricopa County Full time
Posting Information

Compensation Structure
Minimum - 1st Quartile - Mid - Maximum
$57,000 - $64,000 - $71,000 - $85,500

This role is classified as Exempt under the Fair Labor Standards Act (FLSA).

Benefits Overview

We provide a comprehensive benefits package that includes generous paid time off, sick leave, and ten paid holidays. Our health benefits encompass affordable medical, dental, and vision insurance. Employees are eligible for coverage under various State-sponsored retirement pension plans, along with access to an employee assistance program and wellness incentives. Additional options include life insurance, disability coverage, a group legal plan, and pet insurance.

Job Classification
Classified - Judicial CPR

Department Overview
D800 Superior Court

Position Summary

The Court Operations Supervisor is responsible for providing leadership, oversight, mentoring, and training to a substantial team of Court Administration Assistants and AmeriCorps members. This team delivers customer service functions to the Law Library Resource Center (LLRC) and collaborates with various criminal justice agencies and community partners. The LLRC equips individuals with the necessary tools and resources to navigate the court system, including court forms, live educational workshops, recorded video tutorials, forms review, and self-help resources.

The ideal candidate will excel in a dynamic environment, possess strong multitasking abilities, and have a proven track record of delivering exceptional customer service. Additionally, they should demonstrate excellent supervisory skills to effectively manage a team of at least nine direct reports, including one lead, as well as one indirect report and over fifteen AmeriCorps members.

About the Judicial Branch

The Superior Court of the Judicial Branch of Arizona in Maricopa County is committed to providing a secure, equitable, and impartial platform for resolving disputes. We strive to enhance access to our services and implement innovative, evidence-based practices that improve community safety and foster public trust in the Judicial Branch. As one of the largest and most progressive trial courts in the nation, we seek innovative individuals who will embrace our vision of excellence and uphold the principles of fairness, respect, integrity, innovation, and safety.

Qualifications

Required Qualifications:
  • High School Diploma or GED
Experience:
  • Five (5) years of experience in court operations, including at least one (1) year in a supervisory or lead capacity.

Combined Education and Experience:
  • An equivalent combination of education and relevant experience may be considered on a year-for-year basis, though supervisory experience cannot be substituted.
Preferred Qualifications:
  • Bachelor's Degree in Justice Studies, Business Administration, or a related field.
  • Extensive customer service experience in a high-volume environment.
  • Familiarity with court forms and processes.
  • Completion of the Arizona Court Supervisor (ACS) program.
  • Bilingual proficiency in Spanish and English.
Knowledge, Skills, and Abilities:

Knowledge of:
  • Court policies, procedures, legal terminology, and courtroom operations.
  • Supervisory principles and practices.
  • Customer-centric service models.
  • Budgeting and financial management.
Skills in:
  • Utilizing computer software such as iCIS and MS Office Suite (Excel, Word, PowerPoint, Outlook).
  • Supervising and evaluating staff performance, coordinating team activities.
  • Effective oral and written communication.
  • Building collaborative relationships.
  • Decision-making and conflict resolution.
Ability to:
  • Multitask and thrive in a fast-paced, high-volume work environment.
  • Apply effective supervisory techniques.
  • Coach, motivate, mentor, and assess staff performance.
  • Demonstrate strong time management and organizational skills.
  • Enhance processes and enforce procedural compliance.
  • Develop training materials and provide training.
Key Responsibilities

(This list is not exhaustive; employees may be required to perform additional related duties as assigned.)
  • Oversee daily operations of the Customer Service Area, Protective Order Area, Information Desk, and Juvenile Court Guides.
  • Manage the scheduling and timesheets of AmeriCorps members, assisting the program manager with program requirements and daily supervision.
  • Support the Deputy Department Administrator in supervising and training interns within the department.
  • Recruit, interview, hire, and retain staff members.
  • Establish and evaluate performance goals for annual assessments.
  • Ensure completion of mandated training requirements.
  • Assess staff performance, implement corrective actions, and develop performance management plans.
  • Prepare management information reports regarding revenue, workload, and service level trends; develop standardized procedures for report generation and data control.
  • Assist in resolving operational issues and facilitate training in court processes.
  • Address complex inquiries regarding departmental policies.
  • Conduct regular unit meetings and participate in departmental and Judicial Branch meetings.
  • Perform monthly and quarterly audits of cash drawers at assigned locations.
  • Ensure compliance with Minimum Accounting Standards.
  • Prepare various communications for Judicial Officers and court staff.
  • Assist internal and external customers, addressing concerns and investigating complex public complaints in accordance with established policies.
  • Participate in committees and special projects, providing input to internal and external agencies.
  • Update database information and generate statistical reports.
  • Order supplies for the Customer Service and Protective Order Areas.
  • Travel to other regional centers as required.
  • Perform duties of other supervisory or customer service staff in their absence.
Working Conditions

While performing the responsibilities of this position, the employee may need to communicate clearly, perceive details of nearby objects, and maintain various physical positions for extended periods, such as sitting, standing, or walking. The role may involve using hands for tasks such as typing, handling objects, or operating tools, as well as reaching with hands and arms. Occasionally, the employee may be required to move or lift objects weighing up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Additional Information

The Judicial Branch Human Resources reserves the right to advance candidates based on the information provided in the application. The hiring authority will select the successful candidate based on departmental needs.

Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on applicable experience, internal equity, and budgetary allowances.

All offers of employment and continued employment are contingent upon passing a thorough background and/or fingerprint check. Applicants must fully disclose any felony and misdemeanor convictions, including those that have been expunged or set aside. Failure to provide complete criminal history information may result in termination of an offer and employment. A conviction does not automatically disqualify an applicant.

The Judicial Branch of Arizona in Maricopa County participates in State Retirement systems ASRS or PSPRS. Mandatory membership for all full-time employees includes payroll deducted contributions consistent with each retirement system's requirements.

Judicial Branch facilities are located throughout Maricopa County. This position may be reassigned to other locations based on departmental needs.

The Judicial Branch in Maricopa County is an EEO/ADA Reasonable Accommodation Employer.