Technical Support Specialist

2 weeks ago


Covington, Kentucky, United States DBL Law Full time
Exciting Opportunity - Help Desk/Desktop Support Technician

Become a vital part of DBL Law, a distinguished legal firm with a rich history of over 65 years. In the role of Help Desk/Desktop Support Technician, you will be tasked with delivering tier 1 technical assistance within a Windows 10/11 framework. Your contributions will be essential in various projects, system upgrades, and hardware refresh initiatives under the supervision of our IT Director.

Key Responsibilities:
  • Promptly monitor and address help desk support inquiries or escalate them as necessary.
  • Oversee user accounts in Active Directory and Office 365.
  • Work collaboratively with the IT Director to resolve user-related challenges efficiently.
  • Assist in the maintenance and upgrades of hardware and software.
  • Support desktop upgrades and deployments.
  • Provide technical assistance for all company hardware and software.
  • Facilitate training and onboarding for staff regarding new technologies.
  • Create software documentation and enhance operational efficiency within the firm.
Requirements:
  • Proven experience with Microsoft Windows 10/11 and Active Directory.
  • Strong proficiency in Microsoft Office 365 and associated applications.
  • Exceptional customer service and communication skills.
  • Robust problem-solving skills and a strong work ethic.
  • Understanding of networking principles and hardware deployment.
  • Technical certification or a related degree is preferred.

DBL Law provides competitive remuneration and a comprehensive benefits package, which includes health insurance, retirement plans, and paid time off. This is an excellent opportunity to advance your IT career within a reputable firm dedicated to diversity and community engagement.



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