Healthcare Customer Support Specialist

2 weeks ago


Covington, Kentucky, United States Alfasigma USA Full time

Patient Care Service Agent

Job Category: Customer Service/Client Relations Management

Job Details:

Overview:

Alfasigma USA is in search of a dedicated Patient Care Service Agent (PCSA) who will play a crucial role in assisting Brand Direct Health (BDH) patients by delivering outstanding customer support that fosters positive interactions with both patients and healthcare providers.

Key Responsibilities:

  • Meets daily call volume targets for both incoming and outgoing communications as per team expectations.
  • Handles all inquiries with professionalism and courtesy, adhering to company standards.
  • Builds rapport and trust while effectively assisting patients.
  • Quickly and accurately identifies patient needs.
  • Utilizes available resources to convert inquiries into new customer relationships.
  • Escalates issues when necessary to ensure resolution.
  • Fulfills dialogue requirements in line with Quality Assurance protocols.
  • Maintains consistent and reliable attendance.

Qualifications:

  • High School diploma or equivalent is required.
  • 1-2 years of experience in customer service or sales is preferred, including roles in personal banking, real estate, or a combination of retail and restaurant experience.
  • 1-3 years of experience in a call center environment is preferred, ideally in a service or sales-oriented setting.
  • Ability to quickly learn new skills and technologies.
  • Fluency in Spanish is a plus.
  • Experience in healthcare or pharmacy is desirable.
  • Strong work ethic with the ability to prioritize tasks and meet deadlines independently in a fast-paced environment.
  • Ability to work under pressure and manage stress effectively.
  • Excellent organizational, time management, and problem-solving abilities.
  • Strong written, verbal, and interpersonal communication skills.
  • Proficient in Microsoft Office Suite (intermediate skills in Word, Excel, PowerPoint, and Outlook).
  • Skills in business processes, problem identification, analysis, and resolution management.

About Alfasigma USA:

Alfasigma USA is the local branch of the Italian pharmaceutical company, Alfasigma, which was established in 2015 following the merger of two historic pharmaceutical firms. Alfasigma is recognized as a leading pharmaceutical company focused on prescription medications, over-the-counter (OTC) products, and nutraceuticals, with a presence in 90 countries.

Our mission is to enhance the health and quality of life of patients by providing targeted solutions for specific populations, expanding our product portfolio, and introducing new offerings to the US market. We are committed to being a robust company contributing to a healthier world.

Alfasigma USA is headquartered in Covington, LA, and operates a manufacturing facility in Shreveport, LA, along with a mail order pharmacy call center in Covington and a commercial operations hub in Bedminster, NJ.



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