Customer Advocacy Engineer

2 weeks ago


San Francisco, California, United States LiveKit Incorporated Full time
LiveKit Developer Support Engineering

At LiveKit, we are in search of a unique type of engineer who is passionate about engaging with clients and advocating for their needs. This role is not just about technical expertise; it’s about fostering relationships and ensuring our customers can successfully implement and utilize our solutions. If you find fulfillment in assisting developers and teams to navigate challenges, you might be the perfect fit.

Key Responsibilities as a Developer Support Engineer at LiveKit:
  • Provide direct support to developers, teams, and organizations utilizing LiveKit, both in commercial settings and within the community.
  • Identify, document, and resolve bugs, manage support inquiries, create sample and production-ready code, and enhance documentation and technical resources for our users.
  • Regularly engage with LiveKit clients to monitor their progress and success on our platform.
  • Work collaboratively with Sales and Partnerships teams to develop strategies and assist in customer discussions.
Ideal Candidate Profile

You will excel as a Developer Support Engineer if you:

  • Are an engineer at heart.
  • Are comfortable reviewing code more often than writing it.
  • Possess a natural ability to teach and share knowledge:
    • You take pleasure in helping others learn and achieve their goals.
    • You can simplify complex ideas for better understanding.
  • Have strong verbal and written communication skills in English.
  • Enjoy quickly learning new programming languages and developing prototypes.
Preferred Qualifications
  • Previous experience in a similar role.
  • Familiarity with engaging a developer community.
  • Contributions to open-source projects.
  • Experience building applications with LiveKit.
  • In group projects, you were often the one taking the lead.
  • Multilingual abilities are a plus, as LiveKit serves a global audience.
Our Commitment to You

We offer a comprehensive package that includes:

  • Competitive salary and equity options.
  • Health, dental, and vision insurance.
  • Flexible vacation policies.
  • A remote work environment with all necessary equipment provided.
Interested in Contributing?

If you are enthusiastic about shaping the future of AI-driven communications and wish to make a substantial impact within a rapidly growing organization, we would be eager to connect with you.



  • San Francisco, California, United States LiveKit Incorporated Full time

    LiveKit Developer Support EngineeringAt LiveKit, we are on the lookout for a unique type of engineer who thrives on customer interaction and advocacy. This role is not just about technical prowess; it’s about connecting with developers and helping them navigate challenges, whether that involves debugging issues or crafting sample code. We value engineers...


  • San Francisco, California, United States LaunchDarkly Full time

    About the JobLaunchDarkly is seeking a seasoned professional to fill the role of Customer Advocacy Program Manager. This individual will be responsible for developing and executing customer advocacy programs that drive revenue growth, build brand awareness, and deepen relationships with existing and prospective customers.Key ResponsibilitiesCustomer Advocacy...


  • San Francisco, California, United States LaunchDarkly Full time

    About the RoleLaunchDarkly is seeking a highly skilled Customer Advocacy Manager to support the day-to-day marketing and sales customer advocacy requests. This role will be focused on developing customer advocates for public and private facing activities, driving revenue growth through the creation of compelling customer references and evidence materials,...


  • San Francisco, California, United States LiveKit Incorporated Full time

    LiveKit Developer Support EngineeringAt LiveKit, we are in search of a unique type of engineer—one who is passionate about engaging with clients and advocating for their needs. This role is not just about coding; it involves assisting developers by resolving issues, crafting sample code, and offering valuable insights and support. We recognize that many...


  • San Francisco, California, United States Crane Venture Partners Full time

    About Crane Venture Partners:At Crane Venture Partners, we are at the forefront of developing the next generation of AI infrastructure. The primary challenge faced by AI enterprises today is ensuring the quality of their data. The effectiveness of any AI application is heavily dependent on the quality of its training data, which is often the most expensive...


  • San Francisco, California, United States SnapMagic Full time

    SnapMagic, the leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. We help 1.5 million engineers design products like drones, electric cars, and virtual reality headsets 10x faster. With 10+ years of proven market traction (revenue driven growth), SnapMagic is fresh off a round of VC funding from...


  • San Francisco, California, United States Base Full time

    Join Base and contribute to the evolution of Customer MarketingCustomer Success ManagerBase is a pioneering platform in Customer Lifecycle Marketing, dedicated to establishing the Customer-led Growth (CLG) category and ecosystem. Our platform empowers organizations to focus on their customer base through journey tracking, automation, insights, and predictive...


  • San Francisco, California, United States Base Full time

    Join Base and shape the future of Customer MarketingCustomer Success ManagerBase is a pioneering platform in Customer Lifecycle Marketing, dedicated to establishing the Customer-led Growth (CLG) category and ecosystem. Our platform enhances journey tracking, automation, insights, and predictions, empowering businesses to concentrate on their customer base...


  • San Francisco, California, United States Bland AI Full time

    About UsAt Bland AI, we aim to empower businesses to create AI-driven phone agents at scale. Our rapidly expanding team is dedicated to transforming customer interactions with enterprises. We are supported by some of the most esteemed founders in Silicon Valley.-This is a full-time hybrid role.Position Overview:This full-time position is designed for those...


  • San Francisco, California, United States Block Full time

    Company DescriptionIt all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...


  • San Francisco, California, United States LiveKit Incorporated Full time

    LiveKit Developer Success EngineeringAt LiveKit, we are on the lookout for a unique type of engineer who thrives on engaging with customers and championing their needs. This role goes beyond traditional engineering; it is about connecting with developers, assisting them in overcoming challenges, and ensuring they have the resources they need to succeed. If...


  • San Francisco, California, United States Salesforce Full time

    About the RoleWe are seeking a highly skilled Production Support Engineer to join our team at Salesforce. As a key member of our engineering team, you will be responsible for investigating, reproducing, and diagnosing complex technical issues affecting our customers.Key ResponsibilitiesUtilize your expertise in Java, database, and web API/UI skills to solve...


  • San Francisco, California, United States LiveKit Incorporated Full time

    LiveKit Developer Success EngineeringAt LiveKit, we are in search of a unique engineer who is passionate about engaging with clients and championing their needs. This role goes beyond traditional engineering; it requires a commitment to assist developers by resolving issues, crafting sample code, and offering insightful guidance. We emphasize the term rare...


  • San Francisco, California, United States Airtable Full time

    About the RoleAirtable is a leading provider of no-code AI solutions, empowering citizen developers worldwide. As the Director of Customer Marketing, you will drive the overall customer marketing strategy, focusing on onboarding, retention, advocacy, and expansion. You will work closely with Product and Customer Success organizations to drive adoption and...


  • San Francisco, California, United States Persona Full time

    About the RoleWe're seeking a highly skilled Enterprise Customer Success Lead to join our team at Persona. As a trusted advisor, you will be responsible for the ultimate success of our relationship with our Enterprise customers throughout the entire customer lifecycle.You will be a key contributor on our fast-growing go-to-market team, working...


  • San Francisco, California, United States LiveKit Incorporated Full time

    LiveKit Developer Success EngineeringAt LiveKit, we are in search of a unique Developer Success Engineer. This role is not just about coding; it is about connecting with developers and ensuring their success while using our platform. We seek an individual who is passionate about assisting customers, resolving issues, and providing insightful guidance. This...


  • San Francisco, California, United States Intrinsic Inc. Full time

    About the RoleIntrinsic Inc. is a pioneering company that leverages cutting-edge technologies to address complex digital challenges. As a Deployment Engineer, you will play a crucial role in helping our Trust & Safety teams optimize their workflows, allowing them to focus on high-priority tasks. By collaborating with our customers, you will contribute to the...


  • San Francisco, California, United States OpenAI Full time

    About the Customer Success DivisionThe Customer Success division at OpenAI is committed to collaborating with our clients and facilitating their integration of AI through the utilization of ChatGPT Enterprise. We engage with a wide array of clients, ranging from emerging startups to established global corporations, with the goal of motivating and expediting...


  • San Francisco, California, United States Fountain Full time

    About the RoleFountain is seeking a highly skilled and experienced Director of Customer Success and Growth to join our team. As a key member of our organization, you will be responsible for driving customer success, growth, and retention through our Customer Engagement Model.Key ResponsibilitiesCustomer Success and Growth: Develop and maintain strategic...


  • San Francisco, California, United States Harness Full time

    Company OverviewHarness is a rapidly expanding organization that is transforming the software delivery landscape. Our objective is to empower the 30 million software developers globally to deploy code to their users in a reliable, efficient, secure, and swift manner, thereby enhancing the pace of innovation for our clients while elevating the developer...