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Customer Advocate Engineer

2 months ago

San Francisco, California, United States LiveKit Incorporated Full time
LiveKit Developer Success Engineering

At LiveKit, we are in search of a unique Developer Success Engineer. This role is not just about coding; it is about connecting with developers and ensuring their success while using our platform. We seek an individual who is passionate about assisting customers, resolving issues, and providing insightful guidance. This position is ideal for someone who finds fulfillment in seeing developers thrive with our technology.

Key Responsibilities
  • Engage directly with developers, teams, and organizations utilizing LiveKit, both in commercial and community settings.
  • Diagnose, document, and resolve bugs, manage support inquiries, create sample and production-ready code, and enhance documentation and technical resources for our users.
  • Maintain regular communication with LiveKit clients to guarantee their ongoing success on our platform.
  • Collaborate with Sales and Partnerships teams to strategize and support customer interactions.
Ideal Candidate Profile

You will excel as a Developer Success Engineer if you:

  • Are a skilled engineer.
  • Are comfortable reviewing more code than you write.
  • Have a natural talent for teaching and enjoy helping others succeed.
  • Possess excellent verbal and written communication skills in English.
  • Are eager to learn new programming languages quickly and enjoy prototyping.
Preferred Qualifications
  • Previous experience in a similar role.
  • Familiarity with working alongside a developer community.
  • Contributions to open-source software.
  • Experience building applications with LiveKit.
  • Have taken the lead in group projects.
  • Multilingual capabilities are a plus, as LiveKit serves users globally.
Our Commitment to You

We offer a competitive salary and equity package, comprehensive health benefits, flexible vacation policies, and a remote work environment with all necessary equipment provided.

Interested in Learning More?

If you are enthusiastic about shaping the future of AI-driven communications and wish to make a significant impact in a rapidly growing company, we encourage you to explore this opportunity further.