Customer Advocate Engineer

2 weeks ago


San Francisco, California, United States LiveKit Incorporated Full time
LiveKit Developer Success Engineering

At LiveKit, we are on the lookout for a unique type of engineer who thrives on engaging with customers and championing their needs. This role goes beyond traditional engineering; it is about connecting with developers, assisting them in overcoming challenges, and ensuring they have the resources they need to succeed. If you find fulfillment in seeing a developer transition their LiveKit integration from testing to live, you may be the ideal candidate.

Key Responsibilities
  • Provide direct support to developers, teams, and organizations utilizing LiveKit, both in commercial settings and within the community.
  • Identify, document, and resolve bugs, respond to customer inquiries, create sample and production-ready code, and enhance documentation and technical guides to benefit our users.
  • Maintain regular communication with LiveKit customers to guarantee their ongoing success on our platform.
  • Work collaboratively with Sales and Partnerships teams to develop strategies and assist in customer interactions.
Ideal Candidate Profile

You will excel as a Developer Success Engineer if you:

  • Are a true engineer at heart.
  • Are comfortable analyzing more code than you produce.
  • Possess a natural talent for teaching, finding joy in guiding others to learn and succeed, and can simplify complex ideas for better understanding.
  • Have strong proficiency in spoken and written English.
  • Enjoy quickly learning new programming languages and prototyping innovative solutions.
Additional Qualifications
  • Previous experience in a similar role.
  • Familiarity with engaging a developer community.
  • Contributions to open-source software.
  • Experience building applications with LiveKit.
  • A history of taking initiative in collaborative projects.
  • Multilingual abilities, as LiveKit serves a global user base.
Our Commitment to You

We offer a competitive salary and equity package, comprehensive health, dental, and vision benefits, flexible vacation policies, and a remote work environment with all necessary equipment provided.

Next Steps

If you are passionate about shaping the future of AI-driven communications and wish to make a meaningful impact in a rapidly growing company, we would be eager to connect with you.



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