Senior Customer Success Strategist

2 weeks ago


San Francisco, California, United States OpenAI Full time
About the Customer Success Division

The Customer Success division at OpenAI is committed to collaborating with our clients and facilitating their integration of AI through the utilization of ChatGPT Enterprise. We engage with a wide array of clients, ranging from emerging startups to established global corporations, with the goal of motivating and expediting their AI advancement.

Position Summary

We are in search of a Customer Success Manager to engage directly with our ChatGPT Enterprise clientele. In this position, you will be instrumental in enhancing the adoption and value of our offerings, ensuring a superior customer journey. Effective collaboration with Sales, Product, Marketing, and Engineering teams is essential.

Key Responsibilities:
  • Providing outstanding customer experiences
  • Building robust customer relationships to comprehend their objectives and requirements
  • Facilitating user training sessions with an emphasis on scalability
  • Designing and implementing customer success strategies
  • Gathering best practices and insights to refine product offerings
  • Working alongside Sales and gathering customer insights
  • Encouraging customer advocacy and collecting testimonials
Required Qualifications:
  • 7+ years of experience in customer success or a related field
  • Demonstrated success in delivering exceptional customer experiences
  • Outstanding presentation and communication abilities
  • Proficiency in identifying product challenges and customer needs proactively
  • Dedication to promoting AI safety and ethical development
About OpenAI

OpenAI is an AI research and deployment organization focused on ensuring that AI serves humanity's best interests. We are committed to developing AI with safety and human values at the forefront. We embrace diversity and are dedicated to fostering an inclusive workplace.

We are an equal opportunity employer and do not discriminate based on various factors. Applicants with disabilities can request accommodations. We comply with relevant fair chance ordinances.

Join us at OpenAI and contribute to shaping the future of technology.

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