Customer Advocacy Manager

2 weeks ago

San Francisco, California, United States Crane Venture Partners Full time

About Crane Venture Partners:

At Crane Venture Partners, we are at the forefront of developing the next generation of AI infrastructure. The primary challenge faced by AI enterprises today is ensuring the quality of their data. The effectiveness of any AI application is heavily dependent on the quality of its training data, which is often the most expensive and time-consuming aspect of bringing a product to market.

Our team comprises talented individuals with backgrounds in computer science, physics, and quantitative analysis. We have experienced firsthand how the absence of effective tools for preparing quality training data can hinder AI development. The current landscape of AI is reminiscent of the early days of computing and the internet, where the potential is evident, yet the tools and processes remain underdeveloped. This realization is what motivated us to establish Crane Venture Partners.

We are a dynamic and ambitious team, currently 53 strong, operating at the cutting edge of computer vision and deep learning. We are supported by prominent investors and industry leaders, and we are recognized as one of the fastest-growing companies in our sector. We are seeking a dedicated Customer Success Manager to join our team and contribute to our growth strategy.

The Role:

This position offers a remarkable opportunity for a driven and versatile individual to help establish our Customer Success department and significantly influence a rapidly growing business. As a Customer Success Manager, you will collaborate with clients to develop leading AI applications across various sectors, including retail, insurance, and healthcare. You will work closely with the Growth and Engineering teams, as well as the co-founders, to guide Crane's strategic direction and manage our expanding client base. The ideal candidate is a proactive individual who is ready to take on the responsibility of supporting innovative companies in adopting computer vision technologies.

About You:
  1. You possess exceptional communication skills, both verbal and written, and are comfortable leading discussions with executives from large corporations, founders of startups, or technical leads from research institutions.
  2. You are organized and methodical, with a natural ability to prioritize tasks effectively.
  3. You are eager to advance within Crane. You may aspire to excel in customer success, solutions engineering, or account management, and you seek a company that provides growth and learning opportunities to help you become a future leader.
  4. You are ambitious and motivated to progress more rapidly than in a conventional career path, willing to take on any necessary tasks.
  5. You have an entrepreneurial spirit and are enthusiastic about contributing to the growth of a business.
  6. You are intelligent and capable of navigating technical details while maintaining a focus on achieving results.
  7. You have consistently excelled in your previous endeavors, whether in education, business, sports, or sales/engineering roles.

Preferred qualifications include over two years of experience in a customer-facing role, with a focus on retaining and expanding both high and low-touch accounts. Even if you lack direct B2B/SaaS customer success experience, you may have excelled in a challenging field such as banking or consulting, demonstrating your determination and ability to meet demanding targets.

What We Offer:
  • Competitive salary, commission, and equity in a rapidly growing company ahead of our Series B funding.
  • A strong in-person culture, with most of our team working in the office several days a week.
  • Opportunities for growth in various directions; our team has expanded significantly, and we anticipate continued rapid growth.
  • Generous paid time off and public holidays.

Crane Venture Partners provides a unique opportunity to be part of a startup with a clear mission and vision. You will have the chance to explore and develop enterprise AI applications across diverse industry sectors, including healthcare, surveillance, retail, and agriculture.

Our work is at the cutting edge of computer vision and deep learning, addressing complex challenges within these fields.


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