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Customer Centric Engineer

2 months ago

San Francisco, California, United States Salesforce Full time
About the Role

We are seeking a highly skilled Production Support Engineer to join our team at Salesforce. As a key member of our engineering team, you will be responsible for investigating, reproducing, and diagnosing complex technical issues affecting our customers.

Key Responsibilities
  • Utilize your expertise in Java, database, and web API/UI skills to solve critical customer technical escalations.
  • Employ top-notch troubleshooting techniques and tools to identify root causes and propose test cases and fixes.
  • Develop new debugging tools and work closely with product teams to improve overall customer satisfaction.
  • Mentor Technical Support on technical issues and best practices.
  • Build relationships with other teams across Customer Services, R&D, and data center operations as a technical expert.
Requirements
  • Developer-level technical chops along with a strong desire to interact with customers, support engineers, and management on high-profile issues.
  • Demonstrable curiosity, passion, integrity, and outstanding attention to detail in professional and personal pursuits.
  • Unparalleled troubleshooting and problem-solving skills.
  • Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management.
Preferred Qualifications
  • Candidates having a minimum of 8 years of relevant technical experience.
  • Extensive experience in Java or similar languages in development/debugging roles.
  • Ability to take a complex problem, analyze, design, educate team members on it, and work with them to solve the problem with high quality and on time.
Benefits

Salesforce offers a comprehensive benefits package, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. For more information, please visit our benefits site.