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Customer Advocacy Engineer
2 months ago
At LiveKit, we are in search of a unique type of engineer—one who is passionate about engaging with clients and advocating for their needs. This role is not just about coding; it involves assisting developers by resolving issues, crafting sample code, and offering valuable insights and support. We recognize that many engineers prefer to focus on complex systems or technical challenges, and while we appreciate that, we are specifically looking for someone who wants to influence our product and business through direct customer interaction.
If the idea of seeing a developer successfully implement a LiveKit integration excites you, knowing you played a part in that success, then you might be the right fit.
As a Developer Support Engineer at LiveKit, your responsibilities will include:- Collaborating with developers, teams, and organizations utilizing LiveKit, both in commercial and community settings.
- Identifying, documenting, and resolving bugs, managing support inquiries, producing sample and production-ready code, updating documentation, and creating technical guides for our clients.
- Regularly engaging with LiveKit customers to ensure their ongoing success with our platform.
- Working closely with Sales and Partnerships teams to develop strategies and assist in customer discussions.
You will excel as a Developer Support Engineer if you:
- Are an engineer at heart.
- Are comfortable reviewing more code than you produce.
- Have a natural talent for teaching:
- You find fulfillment in helping others learn and achieve their goals.
- You can simplify complex ideas so they are easily understood.
- Possess excellent verbal and written communication skills in English.
- Enjoy quickly learning new programming languages and prototyping new ideas.
- Previous experience in a similar role.
- Familiarity with engaging a community of developers.
- Contributions to open-source software.
- Experience building projects with LiveKit.
- A history of taking on significant responsibilities in group projects.
- Multilingual abilities, as LiveKit serves users globally.
We offer:
- A competitive salary and equity options.
- Comprehensive health, dental, and vision benefits.
- Flexible vacation policies.
- A remote work environment with all necessary equipment provided.
If you are enthusiastic about shaping the future of AI-driven communications and want to contribute meaningfully to a growing company, we would be delighted to hear from you.
