Guest Services Representative

2 weeks ago


Mammoth Lakes, California, United States Outbound Mammoth Full time

Position Overview:

Are you passionate about enhancing the travel and hospitality experience? Outbound Mammoth is in search of a dedicated Front Desk Agent to become an integral part of our vibrant team. In this role, you will be instrumental in delivering exceptional and authentic experiences for our guests, embodying our commitment to outstanding service and community engagement.

Key Responsibilities:
  • Warmly greet guests, proactively address their needs, assist with check-in and check-out processes, and respond promptly with a personal touch, regardless of the time or busyness.
  • Create lasting impressions through a friendly demeanor that resonates with both guests and colleagues.
  • Exercise initiative to resolve guest concerns, fostering loyalty and satisfaction.
  • Share your insights and knowledge about available services and amenities to help guests feel comfortable and welcomed.
  • Collaborate effectively with team members to communicate guest feedback and ensure their needs are met.
  • Manage multiple tasks efficiently in a fast-paced environment while maintaining a keen attention to detail for accuracy.
Qualifications:
  • Prior experience in customer service is essential.
  • Ability to remain on your feet for extended periods.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.

Physical Requirements and Work Environment:

  • The physical demands outlined here represent those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be provided for individuals with disabilities.
  • While performing the duties of this position, the employee is regularly required to walk, talk, see, and hear. Must be capable of standing or walking for the majority of an 8-hour shift and able to lift, carry, push, or pull up to 30 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  • This role typically involves working in an indoor environment with a moderate noise level.

Benefits:

  • Comprehensive medical, dental, vision, life, and disability insurance.
  • Participation in a pre-tax flexible benefit plan for healthcare and dependent care.
  • Access to an employee assistance program.
  • Paid time off and sick leave.
  • Eligibility for a 401(k) plan with company matching.

Become a valued member of our team, where you will contribute to creating memorable experiences for our guests and fostering vibrant community connections.



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