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Guest Services Representative

2 months ago

Mammoth Lakes, California, United States Outbound Mammoth Full time

Position Overview:

Are you prepared to influence the landscape of travel and hospitality? Outbound Mammoth is in search of a motivated Guest Services Representative to become an integral part of our vibrant team. In this role, you will be pivotal in actualizing our mission by delivering uniquely memorable and authentic experiences for our visitors. We seek individuals who are passionate about crafting exceptional guest interactions, fostering a lively workplace culture, and strengthening ties within our community.

Key Responsibilities:

  • Warmly greet our visitors, anticipate their requirements, assist with the check-in and check-out processes, and respond promptly with a personal touch, regardless of the time or busyness.
  • Create lasting impressions with a friendly demeanor that resonates with both guests and colleagues.
  • Exercise the autonomy to proactively address guest concerns and cultivate loyalty.
  • Share your personal interests and insights about the amenities and services available to guests, ensuring they feel at home.
  • Collaborate with fellow team members to relay observations and feedback to management, ensuring guest satisfaction is prioritized.
  • Thrive in a fast-paced environment while maintaining a keen attention to detail for accuracy and efficiency.

Qualifications:

  • Prior experience in customer service is essential.
  • Must be able to stand for extended periods.
  • Availability to work a flexible schedule, including evenings, weekends, and holidays.

Physical Requirements and Work Environment:

  • The physical demands outlined here are representative of those required for an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.
  • While executing the responsibilities of this role, the employee is frequently required to walk, talk, see, and hear. Must be capable of walking or standing for 90% or more of a standard 8-hour shift and able to lift, carry, push, or pull up to 30 lbs. Specific vision capabilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Proficiency in answering phones and using a computer is necessary.
  • This position is primarily indoors, with a moderate noise level in the work environment.

Benefits:

  • Comprehensive medical, dental, vision, life, and disability insurance.
  • Participation in a pre-tax flexible benefits plan for healthcare and dependent care reimbursement.
  • Access to an employee assistance program.
  • Paid time off and sick leave.
  • Involvement in a 401(k) plan with company matching.

Become a valued member of our team, where you will contribute to creating unforgettable experiences for our guests, nurturing vibrant communities, and shaping the future of travel and hospitality.