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Guest Services Coordinator

2 months ago

Mammoth Lakes, California, United States Mammoth Mountain Full time

Year-Round Opportunity

At Mammoth Mountain, immerse yourself in a unique experience where work meets adventure.

Enjoy the breathtaking beauty of the mountains while benefiting from a complimentary season pass that grants access to all Alterra Resorts. Your family can also partake in this excitement with free skiing for dependents and a variety of exclusive discounts. This role is more than just employment; it’s a chance to embrace the stunning surroundings of Mammoth Lakes, California.

Benefits and Perks:

  • Complimentary ski passes for dependents
  • Access to free skiing at all Alterra Resorts
  • Discounts on ski/snowboarding lessons
  • Equipment rental discounts
  • Friends and Family vouchers
  • Retail and food discounts
  • 401k plan with company matching

*Employment offers may be subject to successful completion of a background check.

Position Overview:

  • Welcomes, registers, and assigns accommodations to guests. Coordinates with Lodge Staff, including Housekeepers and Maintenance personnel, in response to guest requests.
  • Handles reservations, including making, modifying, and canceling as needed. Acts as the Lodge telephone operator.
  • Responds to inquiries regarding hotel services and other local offerings. Computes bills, collects payments, and facilitates guest check-outs.
Note: This position is available for two of our hotel properties. Please indicate your preferred property in your application.

Qualifications:
  • High school diploma or equivalent with general business office training.
  • Basic computer proficiency required; a minimum of one year experience in customer service or guest relations is preferred.
  • Ability to effectively communicate information in both one-on-one and small group settings.
  • Capability to follow instructions provided in written and oral formats.
  • Problem-solving skills to address issues involving multiple concrete variables in standardized situations.

Hourly pay rate: $21.00

To succeed in this role, an individual must be able to perform each essential duty satisfactorily, with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.