Front Office Representative
2 months ago
Job Summary:
The Front Office Representative is a key member of our team at Mammoth Mountain, responsible for providing exceptional guest service and ensuring a seamless experience for our visitors. As a Customer Service Ambassador, you will be the first point of contact for our guests, handling room assignments, reservations, and inquiries with a smile.
Key Responsibilities:
- Guest Service: Greet and register guests, assign rooms, and dispatch lodge staff as needed.
- Reservation Management: Make, change, and cancel reservations, and serve as the lodge telephone operator.
- Information and Assistance: Answer inquiries about hotel services and local attractions, and provide information on Mammoth Mountain's amenities and activities.
- Payment and Checkout: Compute bills, collect payment, and check guests out of the hotel.
Requirements:
- Education: High school graduate with general business office training or equivalent experience.
- Technical Skills: Basic computer skills required.
- Experience: Minimum of one year experience in public or guest relations service.
- Communication Skills: Ability to effectively present information in one-on-one and small group situations.
- Problem-Solving Skills: Ability to apply common sense and understanding to carry out instructions and deal with problems involving several concrete variables.
Benefits:
- Competitive Hourly Rate: $21.00 to $22.50 per hour.
- Free Season Pass: Enjoy unlimited access to Mammoth Mountain's slopes and other Alterra resorts.
- Discounts and Perks: Take advantage of discounts on ski lessons, equipment rentals, and retail purchases, as well as free skiing for dependents and friends and family vouchers.
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