Guest Services Coordinator

1 week ago


Mammoth Lakes, California, United States Mammoth Mountain Full time

Year-Round Opportunity

At Mammoth Mountain, immerse yourself in a unique lifestyle where work meets adventure. Enjoy the breathtaking scenery of the mountains while benefiting from a complimentary season pass that grants access to thrilling experiences at all Alterra Resorts. Your family can also partake in this excitement with free skiing for dependents and a variety of valuable discounts. This role is more than just employment; it is a chance to appreciate the stunning environment of Mammoth Lakes, California.

Perks and Benefits:

  • Complimentary ski passes for dependents
  • Access to free skiing at all Alterra Resorts
  • Discounts on ski/snowboarding lessons
  • Equipment rental discounts
  • Friends and Family vouchers
  • Retail and food discounts
  • 401k plan with company matching

*Employment offers may be subject to a successful background check.

Position Overview:

  • Welcomes, registers, and assigns accommodations to guests. Coordinates with Lodge Staff, including Housekeepers and Maintenance personnel, in response to guest requests.
  • Handles reservations, including making, modifying, and canceling bookings. Acts as the Lodge's telephone operator.
  • Responds to inquiries regarding hotel services and other local offerings. Processes billing, collects payments, and checks guests out of the hotel.
Note: This position is available for two of our hotel properties. Please indicate your preferred property in your application.

Qualifications:
  • High school diploma or equivalent business office training.
  • Basic computer proficiency is required. A minimum of one year of experience in public or guest relations is preferred.
  • Ability to effectively communicate information in individual and small group settings.
  • Capability to follow instructions provided in both written and verbal formats.
  • Proficiency in resolving issues involving multiple concrete variables in standardized situations.

Hourly compensation: $21.00

To excel in this role, candidates must be able to perform each essential duty satisfactorily, with or without reasonable accommodations.

Mammoth Mountain is committed to being an equal opportunity employer.



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