Guest Services Coordinator
1 week ago
Year-Round Opportunity
At Mammoth Mountain, immerse yourself in a unique lifestyle where work meets adventure. Enjoy the breathtaking scenery of the mountains while benefiting from a complimentary season pass that grants access to thrilling experiences at all Alterra Resorts. Your family can also partake in this excitement with free skiing for dependents and a variety of valuable discounts. This role is more than just employment; it is a chance to appreciate the stunning environment of Mammoth Lakes, California.
Perks and Benefits:
- Complimentary ski passes for dependents
- Access to free skiing at all Alterra Resorts
- Discounts on ski/snowboarding lessons
- Equipment rental discounts
- Friends and Family vouchers
- Retail and food discounts
- 401k plan with company matching
*Employment offers may be subject to a successful background check.
Position Overview:
- Welcomes, registers, and assigns accommodations to guests. Coordinates with Lodge Staff, including Housekeepers and Maintenance personnel, in response to guest requests.
- Handles reservations, including making, modifying, and canceling bookings. Acts as the Lodge's telephone operator.
- Responds to inquiries regarding hotel services and other local offerings. Processes billing, collects payments, and checks guests out of the hotel.
Qualifications:
- High school diploma or equivalent business office training.
- Basic computer proficiency is required. A minimum of one year of experience in public or guest relations is preferred.
- Ability to effectively communicate information in individual and small group settings.
- Capability to follow instructions provided in both written and verbal formats.
- Proficiency in resolving issues involving multiple concrete variables in standardized situations.
Hourly compensation: $21.00
To excel in this role, candidates must be able to perform each essential duty satisfactorily, with or without reasonable accommodations.
Mammoth Mountain is committed to being an equal opportunity employer.
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