Guest Services Coordinator

1 week ago


Mammoth Lakes, California, United States Mammoth Mountain Full time

Position Overview:
As a vital member of our hospitality team, you will play a key role in providing exceptional service to our guests. Your responsibilities will include welcoming and registering guests, managing room assignments, and coordinating with various lodge staff to ensure a seamless experience for all visitors.

Key Responsibilities:

  • Welcome guests, manage check-ins and check-outs, and handle room assignments efficiently.
  • Respond to guest inquiries and requests, ensuring their needs are met promptly.
  • Process reservations, modifications, and cancellations with accuracy.
  • Act as the primary telephone operator for the lodge, addressing calls and directing them appropriately.
  • Provide information about hotel services and local attractions, enhancing the guest experience.
  • Calculate bills, collect payments, and ensure a smooth checkout process.

Additional Information:
This position encompasses roles at two of our premier hotel properties. If you have a preference for a specific location, please indicate this in your application.

Qualifications:

  • High school diploma or equivalent, with relevant business office training preferred.
  • Proficient computer skills and a minimum of one year experience in customer service or hospitality.
  • Strong communication skills, with the ability to engage effectively with guests in various settings.
  • Capability to follow instructions and solve problems in standardized situations.
  • Ability to manage multiple tasks while maintaining a high level of service.

Compensation:
The hourly pay rate for this position is $21.00.

At Mammoth Mountain, we value diversity and are committed to creating an inclusive environment for all employees.



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