Front Office Team Lead

6 days ago


Mammoth Lakes, California, United States Mammoth Mountain Full time

About the Role:

The Front Office Supervisor is a key member of our team at Mammoth Mountain, responsible for overseeing the daily operations of our front office. This role requires a strong leader who can manage and motivate our front office representatives to provide exceptional customer service.

Key Responsibilities:

  • Supervise and train front office representatives to ensure seamless guest experiences.
  • Collaborate with the management team to develop and implement training programs.
  • Represent the management team in resolving guest complaints and concerns.
  • Assume management responsibilities during periods of absence.

Requirements:

  • High school diploma or equivalent with at least two years of experience in hotel front desk operations, including night audit.
  • Proven experience in a major full-service resort hotel.
  • Proficiency in computer systems.
  • At least six months of supervisory experience.

What We Offer:

  • Competitive hourly pay rate: $22.50 to $23.75
  • A free season pass to Mammoth Mountain and other Alterra resorts
  • Discounts on ski and snowboarding lessons
  • Friends and Family vouchers
  • Retail and Food discounts
  • Equipment Rental discounts
  • 401k with company match


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