Front Office Team Lead
6 days ago
About the Role:
The Front Office Supervisor is a key member of our team at Mammoth Mountain, responsible for overseeing the daily operations of our front office. This role requires a strong leader who can manage and motivate our front office representatives to provide exceptional customer service.
Key Responsibilities:
- Supervise and train front office representatives to ensure seamless guest experiences.
- Collaborate with the management team to develop and implement training programs.
- Represent the management team in resolving guest complaints and concerns.
- Assume management responsibilities during periods of absence.
Requirements:
- High school diploma or equivalent with at least two years of experience in hotel front desk operations, including night audit.
- Proven experience in a major full-service resort hotel.
- Proficiency in computer systems.
- At least six months of supervisory experience.
What We Offer:
- Competitive hourly pay rate: $22.50 to $23.75
- A free season pass to Mammoth Mountain and other Alterra resorts
- Discounts on ski and snowboarding lessons
- Friends and Family vouchers
- Retail and Food discounts
- Equipment Rental discounts
- 401k with company match
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