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Guest Services Representative

2 months ago

Mammoth Lakes, California, United States Outbound Mammoth Full time

Position Overview:

Are you passionate about enhancing the travel and hospitality experience? Outbound Mammoth is on the lookout for a dedicated Front Desk Agent to become an integral part of our vibrant team. In this role, you will be instrumental in delivering unique and authentic experiences for our guests, aligning with our mission to foster memorable stays and a welcoming atmosphere.

Key Responsibilities:

  • Warmly greet guests, anticipate their needs, assist with check-in and check-out processes, and respond promptly with a friendly demeanor, regardless of the time or busyness.
  • Create lasting impressions through a personable approach that resonates with both guests and team members.
  • Empower yourself to take initiative in resolving guest concerns, thereby fostering loyalty and satisfaction.
  • Share your insights and knowledge about available services and amenities to ensure guests feel at home.
  • Collaborate effectively with colleagues to relay guest feedback to management, ensuring all needs are met.
  • Thrive in a fast-paced environment while maintaining exceptional attention to detail for accuracy and efficiency.

Qualifications:

  • Prior experience in customer service is essential.
  • Must be able to stand for extended periods.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.

Physical Requirements and Working Conditions:

  • The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be provided for individuals with disabilities.
  • Regularly required to walk, talk, see, and hear. Must be capable of standing or walking for the majority of an 8-hour shift and able to lift, carry, push, or pull up to 30 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  • While performing the duties of this position, the employee will be in an indoor environment with a moderate noise level.

Benefits:

  • Comprehensive medical, dental, vision, life, and disability coverage.
  • Participation in a pre-tax flexible benefits plan for healthcare and dependent care reimbursement.
  • Access to an employee assistance program.
  • Paid time off and sick leave.
  • Eligibility for a 401(k) plan with company matching.

Become a valued member of our team and contribute to creating exceptional experiences for our guests while fostering a vibrant community.