Patient Access Coordinator

1 week ago


Clayton, North Carolina, United States UNC Health Care Full time
Job Overview

Position Summary

Join a diverse workforce dedicated to enhancing the health and wellness of the communities we serve. This role is pivotal in ensuring seamless patient access within our healthcare system.

Work Environment: This position is situated in the Emergency Department and involves part-time hours, specifically from 3:00 PM to 11:30 PM, with a commitment to work every other weekend.

Preferred Qualifications: Familiarity with EPIC systems is highly desirable.

Key Responsibilities:
- Ensure the accuracy and timeliness of patient access processes, adhering to established protocols and documenting information in ADT and other clinical systems.
- Verify essential ADT details, including insurance coverage and patient demographics, to promote patient safety and billing accuracy.
- Schedule initial and follow-up patient appointments, proactively managing cancellations and communicating necessary changes to providers.
- Complete and maintain all required governmental, regulatory, and financial documentation, ensuring proper scanning and legibility.
- Utilize pricing estimation tools during registration to provide patients with accurate cost estimates.
- Meet departmental goals for upfront collections, including deposits and co-pays.
- Engage in quality assurance efforts by managing system work queues and minimizing errors through diligent practices.

Qualifications

Education: High School Diploma or GED required.
Experience: A minimum of two years in customer service or clerical roles is necessary.
Skills and Abilities: Strong attention to detail and the ability to work collaboratively in a fast-paced environment.

Additional Information

Employer: UNC Health Care
Work Type: Part-Time
Standard Weekly Hours: 24 hours
Compensation: $25.86 per hour (Hiring Range), determined by experience and internal equity.
Work Assignment: Onsite, Evening Schedule
Exemption Status: Non-exempt from overtime regulations.

UNC Health Care is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We also accommodate applicants' and employees' religious practices and beliefs, as well as those with disabilities.



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