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Clinical Registration Coordinator

2 months ago

Clayton, North Carolina, United States UNC Health Full time
Job Summary

This role is responsible for ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems.

Key Responsibilities
  • Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
  • Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
  • Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
  • Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients
  • Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
  • Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections.
  • Utilizes system work queues as a daily part of the registration process to minimize errors.
Requirements
  • High School Diploma or GED
  • Two (2) years of customer service and/or clerical experience
Work Environment

This position is employed by UNC Health, a private, fully-owned subsidiary of UNC Health Care System.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.