Senior Vice President of Technology Solutions

2 weeks ago

Bethesda, Maryland, United States Marriott Full time
Job Overview

POSITION SUMMARY

We are seeking a strategic leader who excels in relationship management and demonstrates innovative thinking by utilizing a robust background in technology and operational excellence. This role is pivotal in guiding the technology team to meet significant business objectives while prioritizing team development, stakeholder engagement, and fiscal prudence.

This position is a vital component of the continental technology organization, overseeing owner/franchise relationship management, service delivery, transformation, and ongoing enhancement. The individual will be accountable for executing essential technology-driven initiatives and providing daily leadership to field technology personnel in the Canada region, while also offering strategic direction and oversight for technology in relation to our Franchise partners in the US and Canada, Gaylord brand, property technology planning, and central services team.

CANDIDATE PROFILE

Required Education and Experience
  • Bachelor's degree in technology or business, or equivalent professional experience and certifications
  • 12+ years of progressive IT leadership experience, including:
    • Business process reengineering and/or strategic planning
    • Driving and managing organizational change
    • Management experience in a complex, distributed environment
    • Proven success in managing within a large, multifaceted organization with diverse executive stakeholders
  • 7+ years of experience in organizational management.
  • 3+ years of budget management experience with significant complexity (>$5M)
  • Willingness to travel up to 35%
Preferred Attributes and Skills
  • MBA
  • Experience in contract management
  • Exceptional project/program management skills
  • Ability to influence senior organizational leaders
  • Strong analytical skills for planning, budgeting, and monitoring
  • Capability to build and nurture high-performing teams
  • Proven ability to achieve results through effective relationship management
  • Excellent verbal and written communication skills, with the ability to simplify complex concepts
CORE RESPONSIBILITIES

Canada and Gaylord:
  • Leads IT teams in Canada, ensuring outstanding customer service delivery
  • Facilitates the implementation of Corporate IT initiatives across the hotel portfolio, ensuring timeliness and budget adherence
  • Contributes to the US/Canada IT leadership team in formulating long-term strategies for Shared Services teams
  • Acts as a business partner to Area Vice Presidents and regional discipline leaders (HR, Finance, Engineering, Sales/Marketing, Revenue Management)
  • Collaborates directly with the VP and Managing Partner of Gaylord hotels to address their strategic needs.
  • Provides strategic insights on Gaylord initiatives, ensuring timely and scope-compliant delivery.
  • Works with the Sr. Director of Gaylord to identify revenue opportunities and cost-saving measures in contracts.
  • Generates ideas for revenue enhancement and advocates for pilot projects.
Owner/Franchise Management
  • Engages with hotel ownership to review and approve capital expenditures across the portfolio
  • Serves as a business partner to Canada OFS executives, translating technology language into business terms.
  • Ensures the team is focused on defining and executing support models for Franchise properties while maintaining secure environments
  • Interacts with Canadian hotel ownership entities, providing guidance on technology programs and initiatives
Property Technology Planning
  • Develops a 3/5/10 year IT roadmap for the Marriott Managed hotel portfolio
  • Offers insights on guest-facing technology options unique to Canadian hotels
  • Ensures specific Canadian business requirements (currency, language) are communicated to Global IT/Global Operations
  • Negotiates technology contracts specific to Canada (e.g., Rogers, Bell) for Marriott Hotels
Central Services
  • Provides strategic leadership in the creation and delivery of technology operational processes
  • Establishes standards for onboarding and training technology associates and our IT products and services
  • Ensures tools (such as checklists) are implemented to promote consistent practices within Field Technology execution.
Project and Priority Management
  • Sets specific goals and plans to prioritize, organize, and accomplish work for self and direct reports.
  • Guides other teams on project direction and resource allocation to ensure timely completion.
  • Analyzes data and evaluates outcomes to determine optimal solutions and resolve issues.
  • Thinks creatively and practically to develop and implement new initiatives. Produces accurate and timely reports and presentations.
  • Plans, develops, implements, and assesses the quality of team operations.
  • Recommends improvements to enhance process or program effectiveness.
  • Understands and addresses the needs of key stakeholders.
  • Supports the achievement of performance, budget, and team goals.
Leading the Discipline Team
  • Champions the vision for product and service delivery.
  • Collaborates with direct reports and peers to develop and implement strategies and objectives. Communicates clear goals to achieve desired outcomes.
  • Makes necessary decisions to keep the team progressing toward goal achievement.
  • Provides timely communication of results, accomplishments, and challenges to direct reports, peers, and leaders.
Human Resources Management
  • Conducts interviews and hires employees.
  • Promotes fair and equitable treatment of staff.
  • Facilitates ongoing communication within the department (e.g., staff meetings).
  • Encourages employee commitment to excellent service, participates in daily meetings, and models desired service behaviors.
  • Incorporates customer satisfaction into staff meetings, emphasizing innovative improvement strategies.
  • Sets performance goals and expectations for direct reports and holds them accountable.
  • Solicits feedback from employees.
  • Maintains an open-door policy and reviews employee satisfaction results to address concerns.
  • Ensures consistent adherence to policies and follows disciplinary procedures as necessary.
  • Conducts annual performance evaluations with direct reports in accordance with established procedures.
  • Champions change and ensures brand and regional initiatives are implemented effectively.
  • Identifies the strengths of direct reports and assists in their development plans.
About the Team

Marriott International is the world's largest hotel company, offering a diverse range of brands and opportunities for associates to grow and thrive. Be where you can excel, discover your purpose, connect with a global team, and become the best version of yourself.

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