Mid-Market Account Development Representative

3 days ago


New York, New York, United States Ramp Full time

About Ramp

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Ramp is a visionary financial operations platform that's transforming the way businesses manage their finances. With a comprehensive suite of tools, including corporate cards, expense management, bill payments, vendor management, and accounting automation, our platform empowers finance teams to focus on high-value tasks. As one of the fastest-growing corporate card and bill payment platforms in America, we've processed over $35 billion in purchases annually and saved our customers $1 billion and 10 million hours.

Our Mission

Our mission is to empower finance teams to do their best work by providing a seamless, efficient, and effective financial operations platform. We're committed to delivering exceptional customer experiences and driving growth through innovative solutions.

About the Role

As a Mid-Market Account Manager at Ramp, you'll play a critical role in driving product and spend activation, long-term growth, and customer success across a book of approximately 120-150 Mid Market customers. You'll develop trusted advisor relationships with executives and end-users alike, helping customers succeed with platform adoption and ensuring they receive maximum value from our solutions.

Your Responsibilities

  1. Lead and own the post-sale engagement for Mid Market Ramp customers, including:
  • Running fast and successful onboarding for new customers and driving product adoption
  • Identifying and driving expansion opportunities to cross-sell and upsell
  • Managing SaaS renewals
  • Owning revenue and revenue growth goals across your book of business
Deeply understanding customers' goals and key performance indicators, and developing tactical account strategies and plans to ensure strong customer health and identify opportunities for expansionBeing a strategic advisor and Ramp product expert to provide consultative guidance on Ramp and industry best practices as customers build and scale on RampPartnering and collaborating with internal cross-functional counterparts such as Account Executives, Technical Consultants, Implementation Managers, Customer Support, Engineering, and Product teams to drive successful outcomes for our customers and RampDe-escalating and resolving critical customer issues by finding the best possible solution for both the customer and RampBeing a champion for our customers, soliciting and synthesizing customer product feedback to contribute to product development

Requirements

  1. Minimum 5 years of customer success or account management experience in a B2B organization
  2. New customer onboarding and product adoption experience
  3. Direct revenue closing experience (renewals, cross-sell/upsell, or new business)
  4. Ability to anticipate customers' needs to identify growth opportunities across various types of accounts
  5. Ability to learn technical concepts quickly and apply them to customer activation
  6. Excellent verbal and written communication skills, as well as interpersonal skills
  7. Organizational, project management, and time management skills
  8. High adaptability and desire to operate in a fast-paced, ever-changing startup environment

Salary Estimate

The estimated salary for this role is around $120,000-$180,000 per year, depending on location and experience.



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