Mid-Market Account Development Representative
3 days ago
About Ramp
">Ramp is a visionary financial operations platform that's transforming the way businesses manage their finances. With a comprehensive suite of tools, including corporate cards, expense management, bill payments, vendor management, and accounting automation, our platform empowers finance teams to focus on high-value tasks. As one of the fastest-growing corporate card and bill payment platforms in America, we've processed over $35 billion in purchases annually and saved our customers $1 billion and 10 million hours.
Our Mission
Our mission is to empower finance teams to do their best work by providing a seamless, efficient, and effective financial operations platform. We're committed to delivering exceptional customer experiences and driving growth through innovative solutions.
About the Role
As a Mid-Market Account Manager at Ramp, you'll play a critical role in driving product and spend activation, long-term growth, and customer success across a book of approximately 120-150 Mid Market customers. You'll develop trusted advisor relationships with executives and end-users alike, helping customers succeed with platform adoption and ensuring they receive maximum value from our solutions.
Your Responsibilities
- Lead and own the post-sale engagement for Mid Market Ramp customers, including:
- Running fast and successful onboarding for new customers and driving product adoption
- Identifying and driving expansion opportunities to cross-sell and upsell
- Managing SaaS renewals
- Owning revenue and revenue growth goals across your book of business
Requirements
- Minimum 5 years of customer success or account management experience in a B2B organization
- New customer onboarding and product adoption experience
- Direct revenue closing experience (renewals, cross-sell/upsell, or new business)
- Ability to anticipate customers' needs to identify growth opportunities across various types of accounts
- Ability to learn technical concepts quickly and apply them to customer activation
- Excellent verbal and written communication skills, as well as interpersonal skills
- Organizational, project management, and time management skills
- High adaptability and desire to operate in a fast-paced, ever-changing startup environment
Salary Estimate
The estimated salary for this role is around $120,000-$180,000 per year, depending on location and experience.
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