Patient Financial Navigator Advisor

4 days ago

Camden, New Jersey, United States Cooper University Health Care Full time

About Us

At Cooper University Health Care, our commitment to delivering exceptional healthcare begins with our team. Our dedicated professionals are continually discovering innovative clinical solutions and enhancing access to the latest facilities, equipment, technologies, and research protocols. We offer competitive compensation, a comprehensive benefits package, attractive working conditions, and opportunities for professional growth and development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.


Job Summary

The Patient Financial Navigation Advisor (PFNA) serves as the patient's liaison from physician order through complete billing cycle. This role requires a comprehensive analysis of patient health insurance, including verification of benefits, prior authorization status, and patient out-of-pocket liability.

The PFNA will educate and provide patients with a clearly defined estimate of their financial responsibility for all services, including office visits, testing, diagnostic studies, surgeries, and procedures via phone, written correspondence, and MyChart communication.

The PFNA will collect or provide payment arrangements in accordance with policies and procedures.


Key Responsibilities

  • Verify patient health insurance benefits and prior authorization status
  • Conduct comprehensive analysis of patient out-of-pocket liability
  • Provide patients with clear estimates of financial responsibility
  • Collect or provide payment arrangements in accordance with policies and procedures

Requirements

Minimum 3 years of experience in healthcare revenue cycle registration, health insurance, patient financial responsibility, and point-of-service collections, working specifically with health insurance plans.

Proficiency in working with payer online portals, as well as NaviNet, Passport, or other third-party eligibility systems required.

Intermediate knowledge of Medical Terminology, Health Insurance Plans, and Patient Out-of-Pocket financial responsibility.

Experience with EPIC system preferred.

Proven ability to effectively interact with and provide service excellence to patients, clinicians, physicians, and administrators.


Education Requirements

High School Diploma required. Associates degree or equivalent experience preferred.


Special Requirements

Detail-oriented with the ability to multi-task using multiple information systems.

Excellent time management, organizational, and oral/written communication skills.

Proficiency in use of MS Office Word and Excel.

Demonstrated skills in customer service, with ability to project Cooper values to patients, internal customers, and providers.

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