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Patient Care Coordinator

2 months ago

Camden, New Jersey, United States Cooper University Health Care Full time
About Us

At Cooper University Health Care, our commitment to delivering exceptional healthcare begins with our team. Our dedicated professionals are continually discovering innovative clinical solutions and enhancing access to the latest facilities, equipment, technologies, and research protocols. We prioritize our employees by offering competitive compensation, a comprehensive benefits package, attractive working conditions, and opportunities for professional growth and development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Job Summary

We are seeking a skilled Patient Care Coordinator to join our team. The ideal candidate will possess excellent interpersonal skills, a strong ability to work well with diverse populations, and a demonstrated commitment to delivering high-quality patient care.

Key Responsibilities
  • Bridge the gap between clinicians and patients by providing individualized support and assistance in navigating the healthcare system to ensure continuity of care.
  • Collaborate with the RN Navigator disease team to provide clinical support, including scheduling, pre-certification processes, follow-up calls, and record retrieval for timely appointments.
  • Establish relationships with patients, families, and healthcare providers to ensure seamless transitions of care.
  • Work closely with the CPN, Navigators, Social Work, Dieticians, Call Center, Providers, Radiology scheduling, Chemo scheduling, and phone triage teams to support patient needs.
  • Participate in daily multidisciplinary rounding on the inpatient oncology unit to identify needs and opportunities for coordination of care, follow-up, and scheduling.
  • Act as a member of the Transition of Care team, assisting patients in transitioning from inpatient to outpatient areas without interruption in services and care.
  • Connect patients with services for support, such as social work and financial counseling.
  • Track patient contacts, follow-ups, barriers to care, and outcomes.
  • Participate in interdepartmental and ancillary activities to ensure quality, cost-effective patient care.
Requirements
  • Experience working in a healthcare office setting or community outreach and education.
  • Knowledge of healthcare, inpatient/outpatient settings, and oncology-specific patient populations.
  • Strong interpersonal skills, demonstrated ability to work well with people of various backgrounds, ethnicities, and life experiences.
  • Ability to give/take direction, follow through with tasks, and work independently.
  • Flexibility, optimism, and a cooperative working style.
Education Requirements

High School Diploma or Equivalent; clinical training (i.e., MA, CNA, LPN) required.

Special Requirements

Other Qualifications:

Fluency in Spanish a plus.

Competent in basic computer skills; knowledge of using an electronic health records system preferred.