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Patient Financial Navigator Advisor
2 months ago
At Cooper University Health Care, our commitment to delivering exceptional healthcare begins with our team. Our dedicated professionals are continually discovering innovative clinical solutions and enhancing access to the latest facilities, equipment, technologies, and research protocols. We prioritize our employees by offering competitive compensation, a comprehensive benefits package, attractive working conditions, and opportunities for professional growth and development.
We strive to be the employer of choice in South Jersey, and we're committed to providing an exceptional work environment that supports the well-being and success of our employees.
Job SummaryThe Patient Financial Navigation Advisor (PFNA) serves as the patient's liaison from physician order through complete billing cycle. This role requires a comprehensive understanding of patient health insurance, including verification of benefits, prior authorization status, and patient out-of-pocket liability.
The PFNA will educate and provide patients with a clear estimate of their financial responsibility for all services, including office visits, testing, diagnostic studies, surgeries, and procedures. This will be communicated via phone, written correspondence, and MyChart communication.
The PFNA will collect or provide payment arrangements in accordance with policies and procedures.
Responsibilities- Complete a comprehensive analysis of patient health insurance, including verification of benefits, prior authorization status, and patient out-of-pocket liability.
- Educate and provide patients with a clear estimate of their financial responsibility for all services.
- Communicate with patients via phone, written correspondence, and MyChart communication.
- Collect or provide payment arrangements in accordance with policies and procedures.
Minimum 3 years of experience in healthcare revenue cycle registration, health insurance, patient financial responsibility, and point-of-service collections, working specifically with health insurance plans.
Proficiency in working with payer online portals, as well as NaviNet, Passport, or other third-party eligibility systems.
Intermediate knowledge of Medical Terminology, Health Insurance Plans, and Patient Out-of-Pocket financial responsibility.
Experience with EPIC system preferred.
Proven ability to effectively interact with and provide service excellence to patients, clinicians, physicians, and administrators.
Education RequirementsHigh School Diploma required. Associates degree or equivalent experience preferred.
Special Requirements- Detail-oriented with the ability to multi-task using multiple information systems.
- Excellent time management, organizational, and oral/written communication skills.
- Proficiency in use of MS Office Word and Excel.
- Demonstrated skills in customer service, with the ability to project Cooper values to patients, internal customers, and providers.
