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Senior Patient Care Coordinator
2 months ago
Location: Camden, NJ
Job Type: Full Time
Shift: Day
Specialty: Nursing/Clinical Support
About Us
At Cooper University Health Care, we prioritize exceptional health care through our dedicated team. Our professionals are at the forefront of clinical advancements, ensuring access to the latest facilities, technologies, and research protocols.
We are committed to our employees by offering competitive compensation, comprehensive benefits, and a supportive work environment that fosters career growth and professional development.
Position Overview
The Senior Patient Care Coordinator will serve as a vital link between patients and healthcare providers, offering personalized assistance in navigating the healthcare landscape to ensure seamless continuity of care. Key responsibilities include:
- Collaborating with the RN Navigator and disease management teams to provide clinical support, including scheduling, pre-certification processes, follow-up communications, and record retrieval for timely appointments.
- Conducting outreach to new patients within 24 hours post-visit to assess follow-up needs and ensure appropriate care coordination.
- Documenting all patient interactions and care coordination activities in the electronic health record system to facilitate communication among clinical teams.
- Participating in daily multidisciplinary rounds in the inpatient oncology unit to identify patient needs and enhance care coordination.
- Assisting patients in transitioning from inpatient to outpatient care, ensuring uninterrupted services and support.
- Connecting patients with additional resources, such as social work and financial counseling services.
- Tracking patient contacts, follow-ups, barriers to care, and outcomes to improve service delivery.
- Engaging in interdepartmental activities to uphold quality and cost-effective patient care.
- Providing feedback on the performance of the patient navigator team and managing time-off requests.
- Leading the patient navigator team while upholding Cooper's core values.
Qualifications
- Experience in a healthcare office environment or community outreach and education is essential.
- Knowledge of healthcare systems, particularly in inpatient and outpatient settings, with a focus on oncology patient populations.
- Strong interpersonal skills and the ability to collaborate effectively with diverse individuals.
- Ability to follow directions, complete tasks independently, and maintain a flexible and optimistic approach.
Education Requirements
Graduate of an NLN accredited School of Nursing.
Additional Qualifications
Fluency in Spanish is a plus. Proficiency in basic computer skills and familiarity with electronic health records systems is preferred.
