Customer Support Representative
2 weeks ago
As a vital member of our team at Mylsb, you will be responsible for delivering exceptional customer service to our valued clients. Your role will encompass a variety of tasks aimed at ensuring a seamless banking experience.
- Client Assistance: Provide comprehensive support to all customers, addressing their needs and inquiries effectively.
- Administrative Duties: Manage essential administrative responsibilities, including the processing of forms and transactions with precision.
- Transaction Management: Execute customer transactions accurately while maintaining a high level of professionalism.
- Communication: Handle incoming calls, directing them appropriately, taking messages, and supplying necessary information.
- Inquiry Response: Address client questions related to interest rates, service fees, and account details.
- Service Referrals: Guide clients towards additional banking and retail services that may benefit them.
- Cash Management: Ensure the accuracy of the teller drawer, vault, and ATM balances.
- Community Engagement: Participate in community events to foster positive relationships and enhance the bank's presence.
- Additional Responsibilities: Undertake other tasks as assigned by management to support operational efficiency.
- Education: A high school diploma or equivalent is mandatory.
- Experience: Previous experience in customer service and retail is essential.
- Communication: Strong communication skills with a customer-centric approach are required.
- Multi-tasking: Ability to handle multiple tasks and meet deadlines effectively.
- Technical Proficiency: Familiarity with Microsoft Office Suite (Outlook, Word, Excel) is necessary.
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