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Customer Service Representative
2 months ago
Etactics Inc is seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Technical Support
- Provide timely and effective technical support to clients via phone, email, and other communication channels.
- Assume ownership of support tickets and ensure timely resolution of issues.
- Communicate clearly and concisely with clients to understand their needs and provide solutions.
- Analyze complex technical issues and develop effective solutions.
- Collaborate with internal teams to resolve issues and improve processes.
- Stay up-to-date with product changes and updates to provide accurate and timely support.
- Develop and maintain strong relationships with clients through regular communication and issue resolution.
- Provide proactive support and guidance to clients to ensure their success.
- Collaborate with internal teams to identify and address client needs and concerns.
- Participate in training and development programs to enhance technical skills and knowledge.
- Share knowledge and best practices with colleagues to improve team performance.
- Contribute to the development of training materials and documentation.
- Education and Experience
- High School diploma or equivalent required.
- Minimum three years of medical billing experience and/or technical support experience.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Proficiency in Google Docs and other productivity tools.
