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Customer Service Representative
2 months ago
Etactics Inc is seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Technical Support
- Provide timely and effective technical support to clients via phone, email, and other communication channels.
- Assume ownership of support tickets and ensure timely resolution of issues.
- Communicate clearly and concisely with clients to understand their needs and provide solutions.
- Analyze complex technical issues and develop effective solutions.
- Stay up-to-date with product changes and updates to provide accurate and timely support.
- Work collaboratively with cross-functional teams to resolve complex issues.
- Provide training and guidance to new team members.
- Stay current with industry trends and best practices.
- Participate in product improvement discussions and provide feedback.
- High School diploma or equivalent.
- Three years of medical billing experience.
- Minimum three years OpenPM support experience.
- Strong problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
