Front Office Support Associate
3 days ago
World Relief is seeking a highly skilled and compassionate Front Office Administrative Associate to join our team. As the first point of contact for clients, this role requires excellent communication skills, cultural competence, and the ability to work in a fast-paced environment.
Key Responsibilities- Provide exceptional customer service to clients, responding to inquiries and directing them to the appropriate staff member.
- Facilitate the intake process for new and existing clients, ensuring accurate and timely documentation.
- Collaborate with the Immigrant Legal Services Administrative Assistant to ensure seamless communication and support.
- Manage the office calendar, coordinate mail correspondence, and maintain a high level of organization.
- Train and supervise volunteers or interns to assist with front office duties.
- Provide language translation services as needed, utilizing fluency in both spoken and written English and Spanish.
- Participate in Operations Team departmental meetings and contribute to the development of effective solutions.
- Document client interactions and maintain accurate records.
- Participate in staff trainings and activities to enhance knowledge and skills.
- Mature and personal Christian faith, committed to the mission, vision, and values of World Relief.
- Excellent communication and problem-solving skills, with the ability to work in a dynamic environment.
- Strong attention to detail, organizational skills, and ability to multitask.
- Fluency in both spoken and written English and Spanish, with the ability to translate documents.
- Prior experience working with immigrants or in a similar role, with a strong understanding of cultural nuances.
- Proficiency in Microsoft Office, Outlook, Word, and Excel.
World Relief offers a competitive benefits package, including medical, dental, and vision coverage, paid holidays, sick and vacation time, and parental leave. Additionally, employees are eligible for 401(k) and Roth retirement plans, with a company match.
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Front Office Associate
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