Front Desk Associate
4 days ago
**Job Summary:**
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Marcus Hotels. As a Front Desk Associate, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience.
**Key Responsibilities:**
- Greet and register guests, providing prompt and courteous service
- Close out guest accounts upon completion of stay
- Provide accurate and appropriate information regarding hotel services and amenities
- Input and retrieve information from computer systems
- Respond to guest requests and handle guest issues or report complaints to management
- Effectively deal with internal and external customers, using high levels of patience, tact, and diplomacy to defuse anger and resolve conflicts
**Requirements:**
- Ability to stand and move throughout the front office and continuously perform essential job functions
- Ability to read, listen, and communicate effectively in English, both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer system
- High school diploma or equivalent required
**What We Offer:**
- Free on-site parking
- Medical, dental, vision, and life insurance for eligible full-time associates
- Vacation hour accrual upon hire for eligible associates
- 401K
- Travel, dining, and movie discounts
**About Us:**
Marcus Hotels is a dynamic and growing hospitality company that values its associates and strives to provide exceptional service to its guests. We are committed to creating a positive and inclusive work environment that supports the growth and development of our team members.
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