Beverage Service Specialist

2 weeks ago


Florence, Oregon, United States Three Rivers Casino Full time
Job Overview

The Beverage Service Specialist is tasked with delivering high-quality alcoholic and non-alcoholic beverage service to all patrons in a prompt, courteous, and professional manner, upholding the highest standards of guest satisfaction.

KEY RESPONSIBILITIES

  • Ensures timely and friendly service to guests at the bar, accurately processing food and drink orders through the POS system.
  • Continuously assesses guest needs, guaranteeing the quality and precision of all orders served.
  • Maintains an extensive knowledge of menu offerings, particularly mixed drinks, and provides recommendations to enhance the guest experience.
  • Ensures cleanliness and organization of bar areas and service stations at all times.
  • Assists in managing the inventory and organization of the liquor storage area.
  • Safeguards company assets and ensures accurate cash handling.
  • Communicates any guest concerns, complaints, or suggestions to management to enhance service quality.
  • Completes all assigned side duties, ensuring workstations are well-stocked for subsequent shifts.
  • Delivers exceptional guest service through a positive attitude when interacting with guests and team members.
  • Adheres to all gaming regulations related to alcohol service.
  • Follows health and personal hygiene policies set forth by the F&B department.
  • Performs additional tasks as directed by management.

WORK ENVIRONMENT

Team members may encounter secondhand tobacco smoke, particularly in casino areas. The noise level in the workplace is generally moderate but can occasionally increase during peak times.

PHYSICAL DEMANDS

  • Must be capable of sitting, standing, and/or walking for extended periods, up to 8 hours.
  • Frequent lifting, reaching, twisting, bending, and squatting is required.
  • Regularly lift and/or move up to 50 pounds, with occasional lifting of up to 100 pounds with assistance.

COMMITMENT TO SERVICE - Exceptional guest service is fundamental to the success of Three Rivers Casino. Every team member is expected to embody our service commitments in all interactions, beginning with the principle of kindness. Your dedication will contribute to our overarching purpose.

WE STRIVE TO CREATE UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.

QUALIFICATIONS

  • Must be at least 21 years of age.
  • Minimum of 6 months experience in a dynamic bartending environment or a relevant combination of education and experience.
  • Must obtain a Food Handlers Card/OLCC License within 30 days of employment.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Must comply with pre-employment, random, and reasonable suspicion alcohol and drug testing.
  • Must secure and maintain a valid gaming license from the appropriate gaming authority.
  • Availability to work various shifts, including weekends and holidays, as required by the department.


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