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Beverage Service Specialist
2 months ago
The Beverage Service Specialist is tasked with delivering exceptional alcoholic beverage and food service to guests, ensuring a high standard of hospitality.
KEY RESPONSIBILITIES
- Delivers prompt and courteous service at the bar, accurately processing food and drink orders through a POS system.
- Continuously assesses guest needs, ensuring the quality and precision of served orders.
- Maintains comprehensive knowledge of menu offerings, particularly mixed drinks, and provides recommendations to guests.
- Ensures cleanliness and organization of bar areas and service stations.
- Assists in the maintenance and inventory of the liquor storage area.
- Safeguards company assets and accurately balances assigned cash registers.
- Communicates guest concerns, complaints, or suggestions to management to enhance service quality.
- Completes assigned side duties to ensure readiness for subsequent shifts.
- Exhibits outstanding guest service through a positive attitude when interacting with guests and team members.
- Adheres to all gaming regulations related to alcohol sales.
- Follows health and personal hygiene policies set by the F&B department.
- Performs additional duties as assigned by management.
WORK ENVIRONMENT
Team Members may encounter secondhand tobacco smoke and experience moderate to high noise levels, particularly in busy areas.
PHYSICAL DEMANDS
- Ability to sit, stand, and/or walk for extended periods, up to 8 hours.
- Frequent carrying, reaching, twisting, bending, and squatting is required.
- Regularly lift and/or move up to 50 pounds, with occasional lifting of up to 100 pounds with assistance.
COMMITMENT TO SERVICE - Exceptional guest service is vital to the success of Three Rivers Casino. All team members are expected to embody our service commitments in every interaction, starting with the principle of kindness.
We strive to create uniquely kind experiences that connect individuals to the coast.QUALIFICATIONS
- Must be at least 21 years of age.
- Minimum of 6 months experience in a high-paced bartending environment or equivalent education and experience.
- Must obtain a Food Handlers Card/OLCC License within 30 days of employment.
- Effective communication skills in English, both verbal and written.
- Compliance with pre-employment, random, and reasonable suspicion alcohol and drug testing.
- Must secure and maintain a valid gaming license.
- Availability to work various shifts, including weekends and holidays, as required by the department.