Client Support Specialist

1 week ago


Queens, New York, United States Forward Air Full time

Job Overview:

The Client Support Specialist addresses inquiries, concerns, and shipment tracking requests from external customers while exemplifying the utmost levels of courtesy, integrity, and professionalism to resolve customer challenges through phone and email interactions.

Key Responsibilities:

Respond to incoming customer inquiries and provide comprehensive information Inform customers daily regarding freight availability Conduct data entry for both domestic and international bills Maintain a log for driver sign-ins Keep a cash log file updated Organize files according to operational procedures and policy guidelines Perform daily audits on all outgoing shipments Arrive inbound manifests and finalize outbound manifests in the AS400 system Regularly monitor email requests and provide detailed information promptly Exhibit regular and reliable attendance Prepare in-bond documentation (for smaller stations only) Handle acceptance of containers and ensure proper documentation (for smaller stations only) Maintain office cleanliness, including vacuuming and emptying trash (for smaller stations only) Process dock receipts for export bookings and maintain relevant spreadsheets (for smaller stations only) Perform additional duties as assigned

Qualifications:

Proven ability to complete assignments effectively and meet deadlines Capability to establish and sustain effective working relationships with colleagues and management Aspirations for a long-term career with a leading industry company Ability to present and uphold a positive corporate image in a dynamic environment Proactively foster and maintain effective team relationships with all support departments Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook Ability to perform general administrative tasks such as filing, data entry, and photocopying Capacity to manage a heavy workload and perform well under pressure Understanding of industry documentation (bill of lading, master air waybills, TSA forms, etc.) High school diploma or GED equivalent required Must be able to successfully complete basic hazardous materials training

Desired Skills:

The ideal candidate will possess a proactive attitude and a strong work ethic Ability to thrive in a fast-paced environment Excellent verbal and written communication skills Experience with AS400 operating systems is advantageous Knowledge and experience in the transportation industry is a plus Computer skills, including MS Office/Excel and AS400 functions: air-bills, manifests, customer service, reports, etc.

Forward Air is an Equal Opportunity employer.

#IND



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