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Client Support Specialist

2 months ago

Queens, New York, United States Forward Air Full time

Job Overview:

The Client Support Specialist addresses inquiries, concerns, and shipment tracking requests from external customers while exemplifying the utmost levels of courtesy, integrity, and professionalism to resolve customer issues through phone and email interactions.

Key Responsibilities:

Respond to incoming customer inquiries and provide comprehensive information Inform customers daily regarding freight availability Perform data entry for both domestic and international shipments Keep a log for driver sign-ins Maintain a cash log Organize files according to operational procedures and policy guidelines Conduct daily audits on all outgoing shipments Process inbound manifests and finalize outbound manifests in the AS400 system Regularly monitor email requests and deliver detailed information promptly Exhibit consistent and reliable attendance Prepare in-bond documentation (for smaller locations only) Accept containers and ensure proper documentation (for smaller locations only) Ensure office cleanliness, including vacuuming and trash disposal (for smaller locations only) Process dock receipts for export bookings and maintain relevant spreadsheets (for smaller locations only) Perform additional duties as assigned

Qualifications:

Proven ability to complete assignments and meet deadlines Capability to establish and maintain effective working relationships with colleagues and supervisors Aspirations for a long-term career with a leading industry organization Ability to present and uphold a positive corporate image in a dynamic environment Proactively foster effective team relationships with all support departments Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook Ability to perform general administrative tasks such as filing, data entry, and photocopying Capacity to manage a heavy workload and perform well under pressure Understanding of industry-related documents (bill of lading, master air waybills, TSA forms, etc.) High school diploma or GED equivalent Must be able to successfully complete basic hazardous materials training

Skills:

The ideal candidate will possess a proactive attitude and a strong work ethic Ability to thrive in a fast-paced environment Excellent verbal and written communication skills Experience with AS400 operating systems is advantageous Knowledge and experience in the transportation industry is beneficial Computer proficiency, including MS Office/Excel and AS400 functionalities: air-bills, manifests, customer service, reports, etc.

Forward Air is an Equal Opportunity employer.

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