Travel Services Consultant
2 weeks ago
Position Title: Leisure Travel Advisor
Department: Leisure Services
Location: Remote
Job Status: Non-Exempt
Supervisory Responsibilities: None
Key Responsibilities- Actively engage as a team member to support all aspects of customer service.
- Investigate and deliver solutions to travel-related challenges faced by clients.
- Stay updated on airline policies, tariffs, and industry standards to ensure accurate travel arrangements.
- Adhere to company protocols in customer service, managing Passenger Name Records (PNRs), ticketing, and operational standards.
- Work effectively under pressure and maintain a high level of service.
- Participate in ongoing training sessions to remain informed about industry developments and company policies.
- Provide exceptional customer service through effective communication and adherence to company standards.
- Promptly inform supervisors of any significant issues and propose solutions as necessary.
- Foster positive relationships with colleagues to create a collaborative work environment.
- Exhibit strong customer service skills, demonstrating professionalism and courtesy in all interactions.
- Work independently and exercise sound judgment in decision-making.
- Coordinate domestic and international travel arrangements, including flights, accommodations, and transportation.
- Advise clients on international travel prerequisites and safety considerations.
- Build and maintain productive relationships with clients and travel suppliers.
- Provide guidance on travel safety, regulations, and logistical options.
- Resolve travel-related issues promptly to ensure client satisfaction.
- Deliver consistent and high-quality customer service.
- Utilize effective time management skills to organize tasks efficiently.
- Maintain a professional demeanor when interacting with clients and team members.
A high school diploma or equivalent is required; completion of an accredited travel program and some college education is preferred. A minimum of 3-5 years of experience as a travel agent is required, with a preference for experience in a corporate travel setting. Proficiency in Microsoft Office, particularly Outlook, Word, and Excel, is preferred. Familiarity with corporate online booking tools is also advantageous.
Work EnvironmentThe physical demands of this position require sitting for extended periods and using a dual-monitor setup. Employees must be able to answer phones and type on a keyboard. Reasonable accommodations may be made for individuals with disabilities.
World Travel, Inc. operates in a traditional corporate office environment with standard office equipment and conditions.
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