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Service Technician for Industrial Equipment

2 months ago

Exton, Pennsylvania, United States All Fill Inc. Full time
Job Overview

All Fill Inc. is seeking a skilled Service Technician to collaborate with clients and team members during the installation of new machinery or when addressing issues with existing equipment.

An All-Fill Service Technician will dedicate 40-60% of their time traveling to client sites, both domestically and internationally. This role involves working closely with customers to address their needs regarding All-Fill machinery on-site. When not traveling, the technician will have responsibilities within All-Fill's facility.

Key Responsibilities:

  • Deliver service and customer support during field assignments.
  • Oversee all on-site installations, repairs, maintenance, and training sessions.
  • Identify errors or technical issues and determine appropriate solutions.
  • Generate timely and detailed service reports.
  • Handle service-related inquiries via phone.
  • Collaborate with engineering and quality control to share insights across the organization.
  • Assist the assembly department in constructing machinery.
  • Program components for spare parts orders.
  • Prepare and conduct machine Factory Acceptance Tests (FAT).
  • Troubleshoot and prepare newly assembled machines.

Required Competencies:

The ideal candidate for the All-Fill Service Technician position must possess a comprehensive understanding of All-Fill's product range. They should have experience in product handling, be adept in customer relations, and possess the mechanical and technical expertise necessary to work on advanced industrial packaging equipment. The role requires physical capability to operate machinery and the willingness to travel to client locations worldwide.

Qualifications:

A valid passport is mandatory for all service technicians due to potential international travel. A driver's license is also required for transportation to client sites, airports, and rental vehicles. A High School Diploma or GED is essential, while a degree from a technical college or trade school is preferred. Upon joining All-Fill, technicians will receive training and certification to install and modify Allen Bradley/Rockwell Automation software.

Supervisory Role:

This position does not entail direct supervisory responsibilities, aside from ensuring that client personnel operate All-Fill machinery correctly and safely during service visits.

Work Environment:

Service Technicians will encounter various work environments throughout their careers. They will be well-acquainted with All-Fill's manufacturing facility, which serves as their base. Additionally, they will be exposed to client facilities and products across diverse industrial sectors, including agriculture, pharmaceuticals, nutraceuticals, food, and other packaging industries. This role typically involves the use of standard office equipment such as laptops, photocopiers, and smartphones.

Physical Requirements:

Service Technicians may be required to perform heavy lifting and endure long hours at client sites, including managing jet lag and travel both domestically and internationally. They will often work in high-pressure environments where clients depend on their expertise to meet stringent production demands.

The physical demands outlined here are representative of those necessary for successful job performance. Reasonable accommodations may be made to enable individuals with disabilities to fulfill essential job functions.

  • Ability to walk, climb, stand, carry materials, stoop, kneel, and bend at the waist.
  • Capability to climb ladders.
  • Maximum unassisted lift = 100 lbs; average lift less than 20 lbs.
  • Exposure to moving parts and electrical components requiring adherence to safety protocols.
  • Varied travel conditions, whether driving or flying.
  • Travel requirements for this position are 40-60%.

Position Type and Work Hours:

This is a full-time role with potential overtime. Standard business hours are Monday through Friday, 8:00 AM to 4:30 PM. Travel may necessitate variations in work hours.

Travel Requirements:

Extensive travel is an essential aspect of this position.

Education and Experience:

A high school diploma or GED is required, while a technical or trade school degree is preferred. Experience in the packaging industry or a related field is advantageous.

Equal Employment Opportunity:

All-Fill Inc. provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Additional Duties:

This job description is not intended to encompass a comprehensive list of activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time with or without notice.