Meal Service Supervisor

2 weeks ago

San Francisco, California, United States GLIDE Full time

About GLIDE:

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society's most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE's mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Overview:

The Free Meals Program Shift Lead acts as a facilitator for the overall success of meal services. This individual is accountable, alongside other team members, for the preparation and distribution of meals, including breakfast, lunch, or dinner, as well as all related operations. The Shift Lead oversees the entire functioning of the main dining area, back kitchen, and coffeehouse during any meal or preparation period. Responsibilities may include extended hours and/or evening or weekend shifts. Consistent attendance is essential, with schedule flexibility based on organizational needs.

Key Responsibilities:

  • Guide program staff, interns, volunteers, and community service workers before, during, and after meal service to ensure smooth dining operations. Assign roles and responsibilities according to operational needs. Monitor and report on attendance and performance.
  • Collaborate with staff, interns, and volunteers to manage all aspects of kitchen, dining, and coffeehouse operations during designated meal periods.
  • Maintain clear communication of responsibilities and expectations through regular observation and constructive feedback to uphold quality standards and service.
  • Exemplify outstanding customer service, effective job performance, timely problem resolution, and compassionate client management.
  • Prepare meals and assess food quality through tasting and smelling to ensure proper cooking.
  • Ensure that food portions are visually appealing and appropriately sized.
  • Prepare the dining room, dish area, kitchen, and coffeehouse for subsequent meal periods, ensuring all products are properly stored or refrigerated for the next day.
  • Maintain cleanliness and order in the dining room, dish area, kitchen, and coffeehouse throughout the day, adhering to a written cleaning and sanitation schedule; ensure compost bins are emptied after each meal.
  • Assist the DFMP Manager in addressing personnel issues in line with GLIDE's policies and procedures.
  • Work collaboratively with other departments to resolve issues effectively.
  • Provide safety expertise and professional assessments for further interventions.
  • Engage in collaborative departmental and inter-departmental project assignments.
  • Support the Manager with administrative tasks as needed.
  • Ensure compliance with food safety and sanitation standards throughout the food production facility, in accordance with California food safety regulations.

Qualifications:

  • Minimum of 2 years of experience leading a team in a community-based organization or a similar setting; or an equivalent combination of education and experience.
  • Strong interpersonal skills with a willingness to lead, provide direction, and supervise a team.
  • Exceptional communication skills, with the ability to remain composed in emotionally charged situations.
  • Knowledge of proper use and maintenance of major kitchen equipment, including stoves, refrigeration units, slicers, knives, and dish machines.
  • Demonstrated commitment to quality service and knowledge of food and beverage standards.
  • Familiarity with health and sanitation regulations; ability to work under pressure to serve meals promptly while ensuring quality and safety standards are met.
  • Excellent organizational and planning skills, with the ability to prioritize tasks and manage multiple responsibilities within specific timelines.
  • Proven ability to effectively de-escalate conflicts and manage challenging behaviors.
  • Cultural competency and the ability to work effectively across diverse populations.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Certificates, Licenses, Registrations:

  • Must pass Tuberculosis screening and obtain the California Food Safety Certificate.
  • CPR, AED, First Aid, and N.E.R.T training are advantageous.

Compensation: $28 - $30 per hour

This position is governed by a collective bargaining agreement.

COVID Policy:

All staff are required to be fully vaccinated, with exceptions made for medical or religious reasons. Mask-wearing in the office is optional for staff.

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