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Meal Service Supervisor

2 months ago

San Francisco, California, United States GLIDE Full time

About GLIDE:

GLIDE stands as a prominent institution for social equity, committed to combating systemic inequalities, fostering pathways out of poverty and crisis, and transforming lives. Through its comprehensive services, advocacy efforts, and inclusive community, GLIDE empowers individuals, families, and children to attain stability and flourish. GLIDE actively addresses critical societal challenges, including poverty, housing insecurity, and racial and social justice. The mission of GLIDE is to cultivate a radically inclusive, just, and compassionate community dedicated to alleviating suffering and dismantling cycles of poverty and marginalization.

Position Overview:

The Shift Lead for the Free Meals Program serves as a pivotal facilitator for the overall success of meal services. This individual is accountable, alongside other team members, for the preparation and distribution of breakfast, lunch, or dinner, as well as all associated operations. The Shift Lead oversees the comprehensive operations of the main dining area, back kitchen, and coffeehouse during any designated meal or preparation period. Responsibilities may occasionally require extended hours, including evenings or weekends. Consistent attendance is essential, with schedule flexibility determined by organizational needs.

KEY RESPONSIBILITIES:

  • Supervise program staff, interns, volunteers, and community service workers before, during, and after meal service to ensure smooth dining operations. Assign roles, responsibilities, and workstations based on operational requirements. Monitor and report on attendance and performance.
  • Collaborate with staff, interns, and volunteers to execute all aspects of kitchen, dining room, and coffeehouse operations for specific meal periods. Work collectively to ensure effective service delivery.
  • Maintain clear communication of responsibilities and expectations through regular monitoring and feedback to uphold quality standards and service excellence.
  • Model and promote exceptional customer service, effective job performance, timely problem resolution, and compassionate client management.
  • Prepare meals, ensuring quality by tasting and smelling food to confirm proper cooking.
  • Ensure food portions are visually appealing and accurately measured.
  • Prepare the dining room, dish area, kitchen, and coffeehouse for subsequent meal periods, ensuring all products are appropriately stored or refrigerated for the next day.
  • Maintain cleanliness and orderliness in the dining room, dish area, kitchen, and coffeehouse throughout the day, adhering to a written cleaning and sanitation schedule; ensure compost bins are emptied after each meal.
  • Assist the DFMP Manager in addressing personnel matters in line with GLIDE's policies and procedures.
  • Collaborate with management and staff from other departments to resolve issues effectively.
  • Provide safety expertise and professional assessment for further interventions.
  • Engage in collaborative departmental and inter-departmental project assignments.
  • Work closely with the Manager to support administrative tasks.
  • Ensure compliance with food safety and sanitation standards throughout the food production facility, in accordance with California food safety regulations.

QUALIFICATIONS:

  • Minimum of 2 years' experience leading a team in a community-based organization or a comparable combination of education and relevant experience.
  • Strong interpersonal skills with a willingness to lead, direct, and supervise a team.
  • Exceptional communication skills, including the ability to remain composed in emotionally charged situations.
  • Knowledge of proper use and maintenance of major kitchen equipment, including stoves, refrigeration units, slicers, knives, and dish machines.
  • Demonstrated commitment to quality service and knowledge of food and beverage standards.
  • Understanding of health and sanitation regulations; ability to work efficiently under pressure while ensuring quality, safety, and sanitation guidelines are met.
  • Excellent organizational and planning skills, with the ability to prioritize tasks and manage multiple responsibilities within specific timelines.
  • Proven ability to effectively de-escalate conflicts and manage challenging behaviors.
  • Ability to work effectively across diverse cultures.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).

CERTIFICATIONS:

  • Must pass Tuberculosis screening and obtain the California Food Safety certificate.
  • CPR, AED, First Aid, and N.E.R.T training are advantageous.

Compensation: $28 - $30 per hour

This position is governed by a collective bargaining agreement.

COVID Policy:

All staff are required to be fully vaccinated, with exceptions for medical or religious reasons. Mask-wearing in the office is optional for staff.