Furnish & Install Program Coordinator
2 weeks ago
Key Responsibilities
- Assess all incoming finance and insurance orders and liaise with retailers regarding any incomplete information.
- Execute all order processing tasks in accordance with established automation protocols.
- Aid in the setup of dealer installations by gathering necessary documentation from the applying dealer.
- Oversee the timeliness of all outstanding furnish and install orders to guarantee compliance with lead times.
- Address all incoming furnish and install inquiries from retailers, customers, and installation dealers.
- Identify the most effective methods to resolve issues, ensuring customer satisfaction while adhering to company policies.
- Ensure precise costing for retailers and installation dealers.
- Keep retailers informed about all active orders as needed.
- Follow up with installers on all pending orders to ensure prompt completion.
- Maintain a comprehensive record of all completed furnish and install orders.
- Investigate and reconcile outstanding accounts receivable and unapplied cash discrepancies.
- Keep an accurate log of all order-related correspondence.
- Secure retail approval for any additional order requirements.
- Collaborate with the sales center to guarantee timely delivery of furnish and install products.
- Distribute sales literature and service information to customers via mail or fax.
- Provide follow-up communication with customers, retail stores, or dealers as necessary.
- Process and communicate order cancellations as required.
- Handle and communicate any necessary credits or charge-backs following established procedures.
- Utilize computer systems to enter orders, update order status, provide shipping and installation dates, and invoice orders.
- Offer installer and retail service support over the phone.
- Investigate and respond to inquiries from installers and retailers regarding orders.
- Contact dealers, retailers, or customers as needed to provide requested assistance.
- Address, investigate, and resolve customer complaints.
- Collaborate with dealers and retailers to resolve customer issues.
- Provide detailed explanations of company policies and procedures related to furnish and install matters.
- Perform other related duties as assigned.
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