Furnish & Install Program Coordinator

2 weeks ago


Lewisville, Texas, United States Overhead Door Full time

Key Responsibilities

  • Assess all incoming finance and insurance orders and liaise with retailers regarding any incomplete information.
  • Execute all order processing tasks in accordance with established automation protocols.
  • Aid in the setup of dealer installations by gathering necessary documentation from the applying dealer.
  • Oversee the timeliness of all outstanding furnish and install orders to guarantee compliance with lead times.
  • Address all incoming furnish and install inquiries from retailers, customers, and installation dealers.
  • Identify the most effective methods to resolve issues, ensuring customer satisfaction while adhering to company policies.
  • Ensure precise costing for retailers and installation dealers.
  • Keep retailers informed about all active orders as needed.
  • Follow up with installers on all pending orders to ensure prompt completion.
  • Maintain a comprehensive record of all completed furnish and install orders.
  • Investigate and reconcile outstanding accounts receivable and unapplied cash discrepancies.
  • Keep an accurate log of all order-related correspondence.
  • Secure retail approval for any additional order requirements.
  • Collaborate with the sales center to guarantee timely delivery of furnish and install products.
  • Distribute sales literature and service information to customers via mail or fax.
  • Provide follow-up communication with customers, retail stores, or dealers as necessary.
  • Process and communicate order cancellations as required.
  • Handle and communicate any necessary credits or charge-backs following established procedures.
  • Utilize computer systems to enter orders, update order status, provide shipping and installation dates, and invoice orders.
  • Offer installer and retail service support over the phone.
  • Investigate and respond to inquiries from installers and retailers regarding orders.
  • Contact dealers, retailers, or customers as needed to provide requested assistance.
  • Address, investigate, and resolve customer complaints.
  • Collaborate with dealers and retailers to resolve customer issues.
  • Provide detailed explanations of company policies and procedures related to furnish and install matters.
  • Perform other related duties as assigned.


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